Sales Representative (Retail)
2026-05-05T12:42:35+00:00
Curtain Factory
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https://www.instagram.com/curtainfactory_ug/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Professional Services
Sales & Retail, Customer Service
2026-05-15T17:00:00+00:00
8
Key Responsibilities & Duties
Customer Service & Sales
- Welcome and assist all walk-in customers professionally and warmly
- Listen actively to understand customer needs and preferences
- Present appropriate products, fabrics, and solutions clearly
- Close sales confidently using consultative selling techniques
- Achieve monthly individual sales targets
Quotations & Follow-Up
- Assist the Admin Officer in preparing accurate quotations
- Follow up on all pending quotes within 24 hours
- Maintain a personal follow-up tracker for leads and pending customers
- Notify customers of order updates and delivery timelines
Product Knowledge
- Maintain thorough knowledge of all curtain, blind, and soft furnishing products
- Stay updated on new product arrivals, promotions, and pricing
- Be able to advise customers on fabric, style, lining, and fitting options
Site Visits & Client Measurements
- Visit client premises to take accurate window and curtain measurements when required
- Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements, and site conditions accurately
- Conduct an on-site needs assessment with the client — discuss style, function, lighting, and preferences in context
- Submit measurement records promptly to the Admin Officer and Production Supervisor for quotation and production planning
- Represent the company professionally on every site visit — uniform, punctuality, and respectful conduct in client homes and offices
Store Presentation
- Maintain a clean, neat, and professionally presented showroom at all times
- Ensure samples and displays are orderly and well-presented
- Report damaged or outdated displays to the supervisor
Administration
- Record all customer interactions and sales accurately
- Submit daily sales reports as required
- Ensure payments are processed correctly and receipts are issued
Role Requirements
Minimum Qualifications & Education
- Zambia School Certificate (Grade 12) required
Experience Required
- Minimum 1–2 years in a retail sales or customer-facing role
- Experience in home décor, textiles, or interior products advantageous
Skills & Competencies
- Strong verbal communication and listening skills
- Confident and persuasive selling ability
- Basic numeracy for pricing and quotation assistance
- Computer literate — point of sale, basic email
Personal Attributes
- Warm and professional presentation
- Customer-obsessed — genuinely enjoys helping people
- Target-driven — motivated by achieving sales goals
- Reliable — consistent attendance and punctuality
- Positive and energetic attitude in the showroom
Working Conditions & Special Requirements
- Showroom / retail environment — standing for extended periods
- Retail trading hours apply including Saturdays
- Interaction with a wide range of customers including corporate clients
* Welcome and assist all walk-in customers professionally and warmly * Listen actively to understand customer needs and preferences * Present appropriate products, fabrics, and solutions clearly * Close sales confidently using consultative selling techniques * Achieve monthly individual sales targets * Assist the Admin Officer in preparing accurate quotations * Follow up on all pending quotes within 24 hours * Maintain a personal follow-up tracker for leads and pending customers * Notify customers of order updates and delivery timelines * Maintain thorough knowledge of all curtain, blind, and soft furnishing products * Stay updated on new product arrivals, promotions, and pricing * Be able to advise customers on fabric, style, lining, and fitting options * Visit client premises to take accurate window and curtain measurements when required * Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements, and site conditions accurately * Conduct an on-site needs assessment with the client — discuss style, function, lighting, and preferences in context * Submit measurement records promptly to the Admin Officer and Production Supervisor for quotation and production planning * Represent the company professionally on every site visit — uniform, punctuality, and respectful conduct in client homes and offices * Maintain a clean, neat, and professionally presented showroom at all times * Ensure samples and displays are orderly and well-presented * Report damaged or outdated displays to the supervisor * Record all customer interactions and sales accurately * Submit daily sales reports as required * Ensure payments are processed correctly and receipts are issued
* Strong verbal communication and listening skills * Confident and persuasive selling ability * Basic numeracy for pricing and quotation assistance * Computer literate — point of sale, basic email
* Zambia School Certificate (Grade 12) required
JOB-69f9e5bb6d6ef
Vacancy title:
Sales Representative (Retail)
[Type: FULL_TIME, Industry: Professional Services, Category: Sales & Retail, Customer Service]
Jobs at:
Curtain Factory
Deadline of this Job:
Friday, May 15 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Tuesday, May 5 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities & Duties
Customer Service & Sales
- Welcome and assist all walk-in customers professionally and warmly
- Listen actively to understand customer needs and preferences
- Present appropriate products, fabrics, and solutions clearly
- Close sales confidently using consultative selling techniques
- Achieve monthly individual sales targets
Quotations & Follow-Up
- Assist the Admin Officer in preparing accurate quotations
- Follow up on all pending quotes within 24 hours
- Maintain a personal follow-up tracker for leads and pending customers
- Notify customers of order updates and delivery timelines
Product Knowledge
- Maintain thorough knowledge of all curtain, blind, and soft furnishing products
- Stay updated on new product arrivals, promotions, and pricing
- Be able to advise customers on fabric, style, lining, and fitting options
Site Visits & Client Measurements
- Visit client premises to take accurate window and curtain measurements when required
- Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements, and site conditions accurately
- Conduct an on-site needs assessment with the client — discuss style, function, lighting, and preferences in context
- Submit measurement records promptly to the Admin Officer and Production Supervisor for quotation and production planning
- Represent the company professionally on every site visit — uniform, punctuality, and respectful conduct in client homes and offices
Store Presentation
- Maintain a clean, neat, and professionally presented showroom at all times
- Ensure samples and displays are orderly and well-presented
- Report damaged or outdated displays to the supervisor
Administration
- Record all customer interactions and sales accurately
- Submit daily sales reports as required
- Ensure payments are processed correctly and receipts are issued
Role Requirements
Minimum Qualifications & Education
- Zambia School Certificate (Grade 12) required
Experience Required
- Minimum 1–2 years in a retail sales or customer-facing role
- Experience in home décor, textiles, or interior products advantageous
Skills & Competencies
- Strong verbal communication and listening skills
- Confident and persuasive selling ability
- Basic numeracy for pricing and quotation assistance
- Computer literate — point of sale, basic email
Personal Attributes
- Warm and professional presentation
- Customer-obsessed — genuinely enjoys helping people
- Target-driven — motivated by achieving sales goals
- Reliable — consistent attendance and punctuality
- Positive and energetic attitude in the showroom
Working Conditions & Special Requirements
- Showroom / retail environment — standing for extended periods
- Retail trading hours apply including Saturdays
- Interaction with a wide range of customers including corporate clients
Work Hours: 8
Experience in Months: 12
Level of Education: high school
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