Background

ETG Cure Chem Zambia Limited, a prominent supplier of chemical raw materials, invites applications for telesales receptionist jobs in Lusaka as well as warehouse supervisor positions in Lusaka and Kitwe. We seek motivated, customer-oriented professionals to enhance our sales and warehouse teams, driving customer acquisition and business growth through excellent service and operational excellence.

Job Opportunity Details

The telesales cum receptionist position is based in Lusaka within the Sales department and reports directly to the Sales Manager. This full-time role combines customer interaction through phone communication with reception and administrative responsibilities, providing a vital frontline service to clients and visitors.

Responsibilities

• Manage incoming and outgoing calls with existing and prospective customers.
• Promote and sell company products and services effectively.
• Respond to customer inquiries accurately and promptly.
• Maintain detailed customer records and actively follow up on sales leads.
• Welcome and assist visitors, manage reception calls and correspondence.
• Perform general administrative and clerical duties to support the sales team.
• Ensure the reception area is tidy and well-organized at all times.

Qualifications and Skills Required

• Grade 12 certificate or equivalent qualification.
• Minimum of 1 to 2 years’ experience in sales or reception roles.
• Excellent verbal and written communication skills.
• Strong customer service focus with confidence and persuasive abilities.
• Good organizational skills and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Proficiency in Microsoft Office applications.

Company Commitment

ETG Cure Chem Zambia Limited is committed to recruiting talented individuals who are ready to contribute to our continued success within the retail, sales, transport, and logistics sectors.

• Manage incoming and outgoing calls with existing and prospective customers.
• Promote and sell company products and services effectively.
• Respond to customer inquiries accurately and promptly.
• Maintain detailed customer records and actively follow up on sales leads.
• Welcome and assist visitors, manage reception calls and correspondence.
• Perform general administrative and clerical duties to support the sales team.
• Ensure the reception area is tidy and well-organized at all times.

• Excellent verbal and written communication skills.
• Strong customer service focus with confidence and persuasive abilities.
• Good organizational skills and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Proficiency in Microsoft Office applications.

• Grade 12 certificate or equivalent qualification.
• Minimum of 1 to 2 years’ experience in sales or reception roles.