Zambia Case Investigation Supervisor
2026-03-30T09:43:51+00:00
One Acre Fund
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_1567/logo/One%20Acre%20Fund.jpg
https://oneacrefund.org/
FULL_TIME
Nonprofit, and NGO
Management, Business Operations, Social Services & Nonprofit, Agricultural Services & Products, Agribusiness
2026-06-17T17:00:00+00:00
8
About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.
About the Role
The Case Investigation & Audit Supervisor is a critical role within the Business Operations department. You will be responsible for safeguarding the organization’s integrity and ensuring the highest standards of Customer Protection (CP). You will lead investigations into fraud and harassment, and manage routine and ad-hoc audits. As an “Owner,” you will not only identify risks but also recommend strategic courses of action to the manager to improve farmer satisfaction and operational quality.
Responsibilities
- Audit Ownership: Develop data-driven criteria to detect fraud early (including Repayment Fraud, Ghost Farmers, and Input Swaps. Additionally, you will plan and execute the seasonal audit calendar.
- Investigation Management: Lead case investigations into Client Protection violations (Tier I, II, and III). Report findings and recommend disciplinary or corrective actions to leadership.
- Capacity Building & Training: Train field staff and clients on CP best practices, repayment processes, and document filing to ensure staff remain protected and farmers are respected.
- Data Entry Support: Provide data entry support to the Business Operations leadership team to shape the annual customer strategy and enhance impact per farmer.
- Site Visitations: Conduct regular field visits via motorbike to engage with farmers and verify compliance with operational standards.
- Case Management: Investigate anomalies or reported issues in the field, utilizing active listening and conflict resolution skills to de-escalate sensitive situations.
- Verification: Ensure that farmer data and field activities align with internal policies and ethical guidelines.
- Accuracy: Perform regular data cleaning to ensure that all reports submitted to management are error-free and actionable.
- Process Optimization: Identify recurring issues in the field and suggest practical problem-solving strategies to prevent future non-compliance
- Documentation: Draft clear, concise investigation reports and summaries for the management team.
- Confidentiality: Handle all farmer data and internal investigative findings with the highest level of discretion.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Education: Minimum Diploma or Degree in Business Administration, Management, or a related field (Non-negotiable).
- Experience: 1 year of professional experience in audit, investigations, compliance, or operations.
- Data Management: Proficiency in Google Workspace (specifically Docs and Sheets). Must be comfortable with data entry, basic data cleaning, and functions.
- Attention to Detail: Exceptional accuracy in data investigation and reporting is a core requirement.
- Critical Thinking: Strong analytical, problem-solving, and conflict-resolution skills.
- Communication: Excellent active listening and verbal/written communication skills.
- Motorbike Proficiency: Must be willing to learn and master motorbike riding for field site visits. (Full proficiency required within the first 3 months of employment.
- Language Skills: Ability to communicate fluently with farmers in English, Nyanja, Tonga, and Bemba.
- Ability to maintain confidentiality and handle sensitive information
- Integrity: Unwavering ethical standards with a proven ability to maintain confidentiality and handle sensitive investigative information
- Communication: Excellent active listening and verbal/written communication skills.
- Attention to detail: A high level of accuracy in investigations and reporting is essential.
Educational Resources
Preferred Start Date
As soon as possible
Job Location
Kabwe, Zambia
Benefits
Health insurance, paid time off
Contract Duration
1 Year
Company reviews database
Eligibility
This role is only open to citizens or permanent residents of Zambia.
* Audit Ownership: Develop data-driven criteria to detect fraud early (including Repayment Fraud, Ghost Farmers, and Input Swaps. Additionally, you will plan and execute the seasonal audit calendar. * Investigation Management: Lead case investigations into Client Protection violations (Tier I, II, and III). Report findings and recommend disciplinary or corrective actions to leadership. * Capacity Building & Training: Train field staff and clients on CP best practices, repayment processes, and document filing to ensure staff remain protected and farmers are respected. * Data Entry Support: Provide data entry support to the Business Operations leadership team to shape the annual customer strategy and enhance impact per farmer. * Site Visitations: Conduct regular field visits via motorbike to engage with farmers and verify compliance with operational standards. * Case Management: Investigate anomalies or reported issues in the field, utilizing active listening and conflict resolution skills to de-escalate sensitive situations. * Verification: Ensure that farmer data and field activities align with internal policies and ethical guidelines. * Accuracy: Perform regular data cleaning to ensure that all reports submitted to management are error-free and actionable. * Process Optimization: Identify recurring issues in the field and suggest practical problem-solving strategies to prevent future non-compliance * Documentation: Draft clear, concise investigation reports and summaries for the management team. * Confidentiality: Handle all farmer data and internal investigative findings with the highest level of discretion.
* Proficiency in Google Workspace (specifically Docs and Sheets). * Comfortable with data entry, basic data cleaning, and functions. * Exceptional accuracy in data investigation and reporting. * Strong analytical, problem-solving, and conflict-resolution skills. * Excellent active listening and verbal/written communication skills. * Willingness to learn and master motorbike riding. * Ability to communicate fluently with farmers in English, Nyanja, Tonga, and Bemba. * Ability to maintain confidentiality and handle sensitive information. * Unwavering ethical standards. * High level of accuracy in investigations and reporting.
* Minimum Diploma or Degree in Business Administration, Management, or a related field (Non-negotiable). * 1 year of professional experience in audit, investigations, compliance, or operations. * Proficiency in Google Workspace (specifically Docs and Sheets). * Must be comfortable with data entry, basic data cleaning, and functions. * Exceptional accuracy in data investigation and reporting is a core requirement. * Strong analytical, problem-solving, and conflict-resolution skills. * Excellent active listening and verbal/written communication skills. * Must be willing to learn and master motorbike riding for field site visits. (Full proficiency required within the first 3 months of employment. * Ability to communicate fluently with farmers in English, Nyanja, Tonga, and Bemba. * Ability to maintain confidentiality and handle sensitive information * Unwavering ethical standards with a proven ability to maintain confidentiality and handle sensitive investigative information * Excellent active listening and verbal/written communication skills. * A high level of accuracy in investigations and reporting is essential.
JOB-69ca45d764d17
Vacancy title:
Zambia Case Investigation Supervisor
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Management, Business Operations, Social Services & Nonprofit, Agricultural Services & Products, Agribusiness]
Jobs at:
One Acre Fund
Deadline of this Job:
Wednesday, June 17 2026
Duty Station:
Kabwe | Kabwe
Summary
Date Posted: Monday, March 30 2026, Base Salary: Not Disclosed
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Learn more about One Acre Fund
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JOB DETAILS:
About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.
About the Role
The Case Investigation & Audit Supervisor is a critical role within the Business Operations department. You will be responsible for safeguarding the organization’s integrity and ensuring the highest standards of Customer Protection (CP). You will lead investigations into fraud and harassment, and manage routine and ad-hoc audits. As an “Owner,” you will not only identify risks but also recommend strategic courses of action to the manager to improve farmer satisfaction and operational quality.
Responsibilities
- Audit Ownership: Develop data-driven criteria to detect fraud early (including Repayment Fraud, Ghost Farmers, and Input Swaps. Additionally, you will plan and execute the seasonal audit calendar.
- Investigation Management: Lead case investigations into Client Protection violations (Tier I, II, and III). Report findings and recommend disciplinary or corrective actions to leadership.
- Capacity Building & Training: Train field staff and clients on CP best practices, repayment processes, and document filing to ensure staff remain protected and farmers are respected.
- Data Entry Support: Provide data entry support to the Business Operations leadership team to shape the annual customer strategy and enhance impact per farmer.
- Site Visitations: Conduct regular field visits via motorbike to engage with farmers and verify compliance with operational standards.
- Case Management: Investigate anomalies or reported issues in the field, utilizing active listening and conflict resolution skills to de-escalate sensitive situations.
- Verification: Ensure that farmer data and field activities align with internal policies and ethical guidelines.
- Accuracy: Perform regular data cleaning to ensure that all reports submitted to management are error-free and actionable.
- Process Optimization: Identify recurring issues in the field and suggest practical problem-solving strategies to prevent future non-compliance
- Documentation: Draft clear, concise investigation reports and summaries for the management team.
- Confidentiality: Handle all farmer data and internal investigative findings with the highest level of discretion.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Education: Minimum Diploma or Degree in Business Administration, Management, or a related field (Non-negotiable).
- Experience: 1 year of professional experience in audit, investigations, compliance, or operations.
- Data Management: Proficiency in Google Workspace (specifically Docs and Sheets). Must be comfortable with data entry, basic data cleaning, and functions.
- Attention to Detail: Exceptional accuracy in data investigation and reporting is a core requirement.
- Critical Thinking: Strong analytical, problem-solving, and conflict-resolution skills.
- Communication: Excellent active listening and verbal/written communication skills.
- Motorbike Proficiency: Must be willing to learn and master motorbike riding for field site visits. (Full proficiency required within the first 3 months of employment.
- Language Skills: Ability to communicate fluently with farmers in English, Nyanja, Tonga, and Bemba.
- Ability to maintain confidentiality and handle sensitive information
- Integrity: Unwavering ethical standards with a proven ability to maintain confidentiality and handle sensitive investigative information
- Communication: Excellent active listening and verbal/written communication skills.
- Attention to detail: A high level of accuracy in investigations and reporting is essential.
Educational Resources
Preferred Start Date
As soon as possible
Job Location
Kabwe, Zambia
Benefits
Health insurance, paid time off
Contract Duration
1 Year
Company reviews database
Eligibility
This role is only open to citizens or permanent residents of Zambia.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Eligibility: This role is only open to citizens or permanent residents of Zambia.
Application Deadline: 17 June 2026. Please note that we hire on a rolling basis, which means that applications are reviewed and processed on a continuous basis until a hire is made.
Application Link:Click Here to Apply Now
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