About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.

To learn more, please see our Why Work Here blog post.

About the Role

As the Country IT Operations Technician, you will be responsible for managing the IT Operations, Projects, and Services for our Zambia Program. You will work alongside the Deputy Country Director of the Zambia Program to ensure that Zambia IT Operations complies with One Acre Fund’s Global IT Standards.

Responsibilities

IT Operation and Management:

• Adhere to Country IT Operations policies, processes, and guidelines
• Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
• Comply with endpoints (laptops and tablets) and network processes
• Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
• Monitor CCTV & GPS systems

Project Management:

• Deliver high-quality IT projects on time
• Independently define project scope, milestone(s), and timelines
• Follow the Tech standard PMP
• Clearly define roles for project participants:
  • Technical leads from within IT Ops
  • Domain experts and business owners from customer departments.
  • Vendors/procurement

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Technical Skills:

• Understanding of:
  • Mobile Device Management (MDM) Tools
  • Windows and Android OS
  • Microsoft Deployment Toolkit (MDT)
  • Foundational networking skills
  • ITIL, CompTIA A+ Familiarity

Knowledge:

• Basic familiarity with organizational Technology Policy and Baselines

Benefits

Health insurance, paid time off

Eligibility

This role is only open to citizens or permanent residents of Zambia.

• Adhere to Country IT Operations policies, processes, and guidelines
• Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
• Comply with endpoints (laptops and tablets) and network processes
• Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
• Monitor CCTV & GPS systems
• Deliver high-quality IT projects on time
• Independently define project scope, milestone(s), and timelines
• Follow the Tech standard PMP
• Clearly define roles for project participants: Technical leads from within IT Ops, Domain experts and business owners from customer departments, Vendors/procurement

• Mobile Device Management (MDM) Tools
• Windows and Android OS
• Microsoft Deployment Toolkit (MDT)
• Foundational networking skills
• ITIL, CompTIA A+ Familiarity
• Basic familiarity with organizational Technology Policy and Baselines

• Understanding of Mobile Device Management (MDM) Tools
• Understanding of Windows and Android OS
• Understanding of Microsoft Deployment Toolkit (MDT)
• Foundational networking skills
• ITIL, CompTIA A+ Familiarity
• Basic familiarity with organizational Technology Policy and Baselines