Background information about the job or company (e.g., role context, company overview)

We at MTN Mobile Money Zambia are a purpose and value-led organization. At MTN Mobile Money Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals. We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Mission

The Analyst – Quality Assurance & MoMo Apps ensures the stability, performance, and quality of MTN MoMo Zambia’s digital applications through rigorous testing, structured QA processes, and ongoing performance monitoring. The role supports the MoMo Apps parity roadmap, API and feature releases, and confirms that all updates meet quality standards before going live. Working with Technology, Product, Group Fintech, and external partners, the Analyst provides test results, defect tracking, and readiness assessments that enable strong digital customer experiences. The position reports to the Manager: Quality Assurance & MoMo Apps and supports MoMo’s digital product vision through disciplined QA and operational excellence.

Responsibilities or duties

• Assists the Manager: QA & MoMo Apps in executing the digital quality strategy and MoMo Apps rollout roadmap;
• Supports localisation and implementation of Group QA and MoMo App quality standards;
• Participates in internal and cross‑functional QA, UX, and product‑review sessions;
• Supports UX, app‑parity, and product‑readiness initiatives to enhance rollout quality;
• Executes QA projects, testing activities, and feature validation for MoMo Apps and digital channels;
• Conducts UAT, regression testing, and supports full end‑to‑end QA cycles;
• Flags and escalates defects, risks, blockers, and quality concerns affecting timelines or product stability;
• Monitors app performance, user journeys, crashes, and stability metrics to support continuous improvement;
• Logs, tracks, and documents test outcomes, risks, issues, dependencies, and mitigations;
• Prepares QA documentation such as Test Plans, Test Cases, User Requirements, SOWs, and Release Readiness Checklists;
• Conducts usability tests, competitive assessments, and benchmarks MoMo App UX;
• Collaborates with Technology, Product, Commercial, and external partners to ensure quality‑focused releases;
• Ensures feature parity between USSD and MoMo App channels;
• Supports preparation of developer and product documentation with clarity and accuracy;
• Provides weekly, daily, and ad hoc QA updates, insights, and defect reports to relevant stakeholders;
• Ensures QA activities align with sprint commitments, release timelines, and divisional objectives;
• Evaluates efficiency of QA processes and recommends improvements to strengthen quality outcomes;
• Supports budgeting inputs and adheres to QA and project budget requirements;
• Contributes to improving customer experience, app usage, and digital‑channel reliability;
• Identifies risks and dependencies that may impact release readiness or app performance;
• Participates in readiness assessments for new features, integrations, and go‑to‑market initiatives;
• Supports research and assessments for strategic verticals such as AgriTech, TransportTech, and EnergyTech;
• Prepares key QA outputs including defect logs, quality summaries, and performance insights for management;
• Coordinates defect resolution efforts with Technology teams and validates applied fixes;
• Promotes an App‑first mindset to ensure consistency and quality across MoMo digital channels;
• Upholds governance frameworks and maintains compliance with QA procedures and testing standards;

Qualifications or requirements (e.g., education, skills)

• Grade twelve (12) Certificate with 5 credits or better including English and Mathematics:
• Degree in Computer Science, IT, Marketing, Commerce, or any related discipline or its equivalent in the area of specialization;
• Relevant postgraduate qualification is an added advantage;

Experience needed

• A minimum of 2 to 3 years’ experience in fintech, banking, or telecommunications, with exposure to product management, business analysis, or financial services;
• Experience in UX/UI design for high‑traffic apps;
• Experience working in commercial teams, with commercial acumen being an added advantage;

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Behavioural Qualities: Demonstrates strong behavioural capability in executing disciplined quality assurance practices, accurately interpreting test insights, and collaborating effectively with cross‑functional teams. Consistently upholds high standards by ensuring product releases meet required quality benchmarks while maintaining a customer‑focused, solutions‑oriented, and accountable approach.

• Assists the Manager: QA & MoMo Apps in executing the digital quality strategy and MoMo Apps rollout roadmap;
• Supports localisation and implementation of Group QA and MoMo App quality standards;
• Participates in internal and cross‑functional QA, UX, and product‑review sessions;
• Supports UX, app‑parity, and product‑readiness initiatives to enhance rollout quality;
• Executes QA projects, testing activities, and feature validation for MoMo Apps and digital channels;
• Conducts UAT, regression testing, and supports full end‑to‑end QA cycles;
• Flags and escalates defects, risks, blockers, and quality concerns affecting timelines or product stability;
• Monitors app performance, user journeys, crashes, and stability metrics to support continuous improvement;
• Logs, tracks, and documents test outcomes, risks, issues, dependencies, and mitigations;
• Prepares QA documentation such as Test Plans, Test Cases, User Requirements, SOWs, and Release Readiness Checklists;
• Conducts usability tests, competitive assessments, and benchmarks MoMo App UX;
• Collaborates with Technology, Product, Commercial, and external partners to ensure quality‑focused releases;
• Ensures feature parity between USSD and MoMo App channels;
• Supports preparation of developer and product documentation with clarity and accuracy;
• Provides weekly, daily, and ad hoc QA updates, insights, and defect reports to relevant stakeholders;
• Ensures QA activities align with sprint commitments, release timelines, and divisional objectives;
• Evaluates efficiency of QA processes and recommends improvements to strengthen quality outcomes;
• Supports budgeting inputs and adheres to QA and project budget requirements;
• Contributes to improving customer experience, app usage, and digital‑channel reliability;
• Identifies risks and dependencies that may impact release readiness or app performance;
• Participates in readiness assessments for new features, integrations, and go‑to‑market initiatives;
• Supports research and assessments for strategic verticals such as AgriTech, TransportTech, and EnergyTech;
• Prepares key QA outputs including defect logs, quality summaries, and performance insights for management;
• Coordinates defect resolution efforts with Technology teams and validates applied fixes;
• Promotes an App‑first mindset to ensure consistency and quality across MoMo digital channels;
• Upholds governance frameworks and maintains compliance with QA procedures and testing standards;

• UX/UI design for high‑traffic apps
• Commercial acumen
• Quality assurance practices
• Test insight interpretation
• Cross-functional collaboration
• Customer-focused approach
• Solutions-oriented approach
• Accountability

• Grade twelve (12) Certificate with 5 credits or better including English and Mathematics
• Degree in Computer Science, IT, Marketing, Commerce, or any related discipline or its equivalent in the area of specialization
• Relevant postgraduate qualification is an added advantage