Vacancy title:
Call Center Operator

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Admin & Office, Sales & Retail]

Jobs at:
Wayfina Enterprises

Deadline of this Job:
Monday, January 12 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Friday, January 2 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Company Description

Wayfina is a Buy Now Pay Later platform that provides African farmers with agri inputs to increase their productivity and profits. We are committed to empowering farmers by giving them access to the necessary resources to grow their operations and achieve financial stability

Role Description

This is a full-time on-site role for a Call Center Operator at Wayfina's Lusaka Sales Office. The Call Center Operator will be responsible for providing customer support, handling phone calls, and managing customer inquiries and issues. This role requires excellent communication skills and the ability to provide top-notch customer service in a professional manner.

Qualifications

• Phone Etiquette and Communication skills
• Experience in Customer Support and Customer Service
• Familiarity with Contact Centers
• Strong problem-solving skills and the ability to work under pressure
• Ability to work independently and as part of a team
• Relevant experience in a similar role is beneficial
• High school diploma or equivalent required; additional qualifications in customer service are a plus.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

TO APPLY:

DO NOT SEND PDFs with CV

send with PDFs will be deleted without being opened.

This is a first test of attention skills and competency to follow instructions.

Write in this format:

1. Your name and contact details
2. What call center or customer service positions you have held and at which companies
3. Give brief description of any situations where you had a challenge with a client and how you overcame those problems.

Only candidates who meet the above criteria will be contacted for an interview.

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