JOB OPPORTUNITY – CREDIT CONTROLLER

Location: Lusaka, Zambia

Join Our Team!

Arm Secure Limited is looking for a highly motivated, results-driven, and detail-oriented Credit Controller to join our Finance team. The successful candidate will play a key role in managing and ensuring timely debt collection, maintaining accurate customer records, and supporting healthy cash flow through effective credit control practices.

Key Responsibilities

• Manage the collection of outstanding debts and follow up on overdue accounts.
• Prepare daily, weekly, and monthly debt collection plans and reports.
• Monitor debtor balances and maintain accurate aged debtor analysis.
• Coordinate invoice printing, verification, dispatch, and proof of delivery.
• Collect customer payments, issue receipts, and reconcile customer accounts.
• Conduct customer visits and maintain strong client relationships.
• Prepare account reconciliations and resolve billing discrepancies.
• Administer demand letters and follow up on delinquent accounts.
• Maintain accurate customer records, collection activities, and complaint registers.
• Ensure compliance with company policies, financial controls, and ethical debt collection practices.

Qualifications & Experience

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, Banking, or a related field.
• Minimum of 2–3 years' experience in Credit Control, Debt Collection, Accounts Receivable, or Treasury.
• Strong knowledge of debt collection procedures and accounts receivable management.
• Proficiency in Microsoft Excel and accounting software.
• Excellent analytical, negotiation, communication, and customer relationship management skills.
• High level of integrity, professionalism, and attention to detail.
• Ability to work independently, meet collection targets, and perform effectively under pressure.

Key Competencies

• Credit control and debt recovery
• Financial reconciliation and report writing
• Planning and organizational skills
• Time management
• Problem-solving and analytical thinking
• Customer service orientation
• Confidentiality and ethical conduct

• Manage the collection of outstanding debts and follow up on overdue accounts.
• Prepare daily, weekly, and monthly debt collection plans and reports.
• Monitor debtor balances and maintain accurate aged debtor analysis.
• Coordinate invoice printing, verification, dispatch, and proof of delivery.
• Collect customer payments, issue receipts, and reconcile customer accounts.
• Conduct customer visits and maintain strong client relationships.
• Prepare account reconciliations and resolve billing discrepancies.
• Administer demand letters and follow up on delinquent accounts.
• Maintain accurate customer records, collection activities, and complaint registers.
• Ensure compliance with company policies, financial controls, and ethical debt collection practices.

• Excellent analytical, negotiation, communication, and customer relationship management skills.
• High level of integrity, professionalism, and attention to detail.
• Ability to work independently, meet collection targets, and perform effectively under pressure.
• Credit control and debt recovery
• Financial reconciliation and report writing
• Planning and organizational skills
• Time management
• Problem-solving and analytical thinking
• Customer service orientation
• Confidentiality and ethical conduct

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, Banking, or a related field.
• Minimum of 2–3 years' experience in Credit Control, Debt Collection, Accounts Receivable, or Treasury.
• Strong knowledge of debt collection procedures and accounts receivable management.
• Proficiency in Microsoft Excel and accounting software.