Background

Roland Imperial Tobacco Company Limited is seeking a highly motivated, organized, and results-oriented Credit Controller to join our Finance team. The successful candidate will be responsible for managing customer accounts, monitoring outstanding debts, and ensuring timely collection of payments.

Key Responsibilities

• Monitor and manage customer accounts and credit limits.
• Follow up on outstanding invoices and overdue accounts.
• Conduct regular debt collection through calls, emails, and correspondence.
• Maintain accurate customer account records and statements.
• Reconcile customer accounts and resolve payment discrepancies.
• Prepare weekly and monthly debtors/receivables reports.
• Monitor ageing of receivables and escalate long-outstanding debts.
• Work closely with the Sales and Finance teams to resolve credit-related issues.
• Assess customers’ creditworthiness and make recommendations on credit limits.
• Ensure customers comply with agreed payment terms.
• Allocate and post customer payments accurately.
• Prepare collection forecasts and provide updates to management.
• Assist with credit control policies and procedures.
• Ensure proper documentation of all credit and collection activities.
• Perform any other duties reasonably assigned by the supervisor or management.

Qualifications & Experience

• Grade 12 Certificate.
• Diploma or Degree in Accounting, Finance, Business Administration, or a related field.
• ACCA/CIMA or relevant professional qualification will be an added advantage.
• Minimum 2–3 years’ experience in credit control, debt collection, accounts receivable, or a similar role.
• Strong understanding of accounting and credit management principles.
• Good knowledge of Microsoft Excel and accounting software.
• Excellent communication and negotiation skills.
• Strong attention to detail and ability to meet collection targets.

Key Competencies

• Strong analytical and numerical skills.
• Excellent debt recovery and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Integrity and confidentiality.
• Good organizational and record-keeping skills.
• Results-oriented and proactive.
• Ability to work independently and as part of a team.

• Monitor and manage customer accounts and credit limits.
• Follow up on outstanding invoices and overdue accounts.
• Conduct regular debt collection through calls, emails, and correspondence.
• Maintain accurate customer account records and statements.
• Reconcile customer accounts and resolve payment discrepancies.
• Prepare weekly and monthly debtors/receivables reports.
• Monitor ageing of receivables and escalate long-outstanding debts.
• Work closely with the Sales and Finance teams to resolve credit-related issues.
• Assess customers’ creditworthiness and make recommendations on credit limits.
• Ensure customers comply with agreed payment terms.
• Allocate and post customer payments accurately.
• Prepare collection forecasts and provide updates to management.
• Assist with credit control policies and procedures.
• Ensure proper documentation of all credit and collection activities.
• Perform any other duties reasonably assigned by the supervisor or management.

• Excellent communication and negotiation skills.
• Strong attention to detail and ability to meet collection targets.
• Strong analytical and numerical skills.
• Excellent debt recovery and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Integrity and confidentiality.
• Good organizational and record-keeping skills.
• Results-oriented and proactive.
• Ability to work independently and as part of a team.

• Grade 12 Certificate.
• Diploma or Degree in Accounting, Finance, Business Administration, or a related field.
• ACCA/CIMA or relevant professional qualification will be an added advantage.
• Minimum 2–3 years’ experience in credit control, debt collection, accounts receivable, or a similar role.
• Strong understanding of accounting and credit management principles.
• Good knowledge of Microsoft Excel and accounting software.