Vacancy title:
Customer Care Executives

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Sales & Retail, Business Operations]

Jobs at:
Hobbiton Technologies Limited

Deadline of this Job:
Tuesday, March 31 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Tuesday, March 17 2026, Base Salary: Not Disclosed

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Learn more about Hobbiton Technologies Limited
Hobbiton Technologies Limited jobs in Zambia

JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

Hobbiton Technologies is a proudly Zambian-owned fintech company that develops cutting-edge software for the insurance, capital markets, and payments sectors.

We power innovation through technology that simplifies how businesses and individuals manage money, invest, and transact.

Our ecosystem includes:

• Patumba – a digital savings and investment platform.
• Securities trading solutions integrated with the Lusaka Securities Exchange (LuSE).
• Investment management tools supporting diverse asset portfolios.
• Lipila Payment Gateway – enabling businesses to seamlessly collect and disburse funds.
• A suite of digital insurance platforms such as Inshuwa, Gari, Samala, and Crop Insurance, complemented by agent and broker portals that deliver complete solutions for insurers and customers.

At Hobbiton, we believe in transforming ideas into reality- the smart way. Our culture is dynamic, forward-looking, and built for innovators who want to shape the future of digital finance in Zambia and beyond.

The Opportunity

Hobbiton is seeking a highly motivated, customer-focused, and results-driven Customer Care Executive(s) to deliver exceptional customer experiences and support the growth of our products and services.

Based at our Head Office in Lusaka, this role is ideal for an individual who thrives in a fast-paced environment, enjoys engaging with customers, and has a strong passion for service excellence, relationship building, and telesales.

If you currently reside in Lusaka or are willing to self-relocate, this is your opportunity to contribute to customer satisfaction, brand loyalty, and business growth within a dynamic and evolving organization.

Responsibilities or duties

Customer Engagement & Support

• Handle inbound and outbound customer calls, emails, and chats, ensuring timely and accurate responses.
• Resolve customer inquiries and complaints professionally and efficiently.
• Deliver a high standard of customer service that enhances customer satisfaction and retention.

Sales & Customer Growth

• Promote company products and services through tele-selling.
• Identify customer needs and recommend suitable products or service enhancements.
• Drive cross-selling and up-selling opportunities to support revenue growth.

Customer Insights & Feedback

• Capture and record all customer interactions accurately in the CRM system.
• Provide structured customer feedback to improve service delivery and customer experience.
• Identify recurring issues and escalate where necessary.

Product Knowledge & Development

• Maintain up-to-date knowledge of company products and services.
• Participate in ongoing training to enhance product knowledge and service delivery skills.

Qualifications or requirements (e.g., education, skills)

• Full Grade Twelve (12) Certificate.
• Diploma in Customer Service, Business, or a related field.
• Proficiency in CRM systems and Microsoft Office.
• Strong communication and interpersonal skills.
• Proven teleselling, cross-selling, and upselling abilities.
• High attention to detail and commitment to service quality.
• Empathetic, patient, and able to work effectively under pressure.

Experience needed

• Minimum of one (1) year experience in a customer service role.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Why Join Us!!

At Hobbiton, you will join a young, vibrant, and innovative team that values ownership, collaboration, and continuous learning.

As a Customer Care Executive, you will play a key role in shaping customer experience, building lasting relationships, and directly contributing to customer satisfaction and business growth.

You will have the opportunity to develop your skills in customer engagement, sales, and digital platforms while working with passionate professionals and cutting-edge technology in Zambia’s evolving fintech landscape.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure

To know more about us, click on the following link; Application Link:Click Here to Apply Now

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