1. ROLE IDENTIFICATION

Job Title: DEBT COLLECTOR

Direct Reports:

• CREDIT CONTROLLER

2. JOB PURPOSE

The Debt Collector shall be responsible for ensuring timely collection of outstanding payments from clients, maintaining positive client relationships, and supporting the company’s cash flow objectives through effective debt recovery processes.

3. KEY RESPONSIBILITIES

• Follow up on overdue accounts through phone calls, emails, and physical visits where necessary.
• Ensure timely collection of outstanding debts in line with company credit policies and procedures.
• Maintain accurate and up-to-date records of all collection activities and customer communications.
• Prepare daily, weekly, and monthly debt collection reports for Management review.
• Reconcile customer accounts and resolve payment discrepancies.
• Engage clients professionally while negotiating payment arrangements and recovery plans.
• Escalate unresolved or long-outstanding debts to Management for further action.
• Work closely with the Finance Department to monitor debtor balances and payment trends.
• Ensure confidentiality and professionalism when handling company and client information.
• Perform any other duties assigned by Management within the scope of the role.

4. NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Diploma or Certificate in Accounting, Finance, Business Administration, or related field will be an added advantage

6. EXPERIENCE: Minimum. Previous experience in debt collection, customer service, or a related field is highly desirable.

ATTRIBUTES & SKILLS

• Excellent communication and negotiation skills.
• Strong organizational and time-management abilities.
• Proficiency with computer systems and software, including Microsoft Office and debt collection software.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and composed in stressful situations.
• Demonstrated ability to work independently and as part of a team.

• Follow up on overdue accounts through phone calls, emails, and physical visits where necessary.
• Ensure timely collection of outstanding debts in line with company credit policies and procedures.
• Maintain accurate and up-to-date records of all collection activities and customer communications.
• Prepare daily, weekly, and monthly debt collection reports for Management review.
• Reconcile customer accounts and resolve payment discrepancies.
• Engage clients professionally while negotiating payment arrangements and recovery plans.
• Escalate unresolved or long-outstanding debts to Management for further action.
• Work closely with the Finance Department to monitor debtor balances and payment trends.
• Ensure confidentiality and professionalism when handling company and client information.
• Perform any other duties assigned by Management within the scope of the role.

• Excellent communication and negotiation skills.
• Strong organizational and time-management abilities.
• Proficiency with computer systems and software, including Microsoft Office and debt collection software.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and composed in stressful situations.
• Demonstrated ability to work independently and as part of a team.

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Diploma or Certificate in Accounting, Finance, Business Administration, or related field will be an added advantage