Background

We are seeking a Front Desk and Administration Officer to join our team. You are the first person every customer meets at The Service Centre for the repair of Electronic Appliances. You register incoming repairs, keep job records accurate, issue quotations and receipts, handle counter cash, and keep the front desk running so technicians can focus on repairs. The job lives or dies on accuracy and a calm, professional manner with customers who are often frustrated their appliance has broken.

Key Responsibilities:

• Greet and check in customers and visitors; create and assign job cards, capturing full contact details, appliance model/serial number, and a clear fault description.
• Manage all incoming contact — calls, WhatsApp, email — logging each enquiry and routing or escalating urgent issues.
• Prepare and issue quotations, receipts, and delivery notes; obtain customer sign-off before any chargeable work begins.
• Maintain accurate electronic and physical records for job cards, invoices, warranties, and parts requests.
• Update customers proactively on job status, costs, and collection times.
• Liaise with parts/warehouse to confirm availability and follow up on orders.
• Handle counter and petty cash, record every receipt, and reconcile daily takings against the system. This role carries personal accountability for the cash float.
• Produce a daily summary for the manager: jobs opened/closed, open complaints, parts pending, cash reconciliation.
• Keep the reception and waiting area clean, presentable, and secure.
• Follow company policy on warranty, returns, confidentiality, and health & safety.

Qualifications and Experience:

• Minimum Grade 12; administrative or customer-service experience preferred.
• Clear written and spoken English.
• Numerate and confident with cash handling and reconciliation.
• Competent in MS Word and Excel; experience with service/invoicing software (SAGE, TSL, or similar) an advantage.
• Organised, accurate under pressure, and able to stay calm with difficult customers.

• Greet and check in customers and visitors; create and assign job cards, capturing full contact details, appliance model/serial number, and a clear fault description.
• Manage all incoming contact — calls, WhatsApp, email — logging each enquiry and routing or escalating urgent issues.
• Prepare and issue quotations, receipts, and delivery notes; obtain customer sign-off before any chargeable work begins.
• Maintain accurate electronic and physical records for job cards, invoices, warranties, and parts requests.
• Update customers proactively on job status, costs, and collection times.
• Liaise with parts/warehouse to confirm availability and follow up on orders.
• Handle counter and petty cash, record every receipt, and reconcile daily takings against the system. This role carries personal accountability for the cash float.
• Produce a daily summary for the manager: jobs opened/closed, open complaints, parts pending, cash reconciliation.
• Keep the reception and waiting area clean, presentable, and secure.
• Follow company policy on warranty, returns, confidentiality, and health & safety.

• Clear written and spoken English
• Numerate and confident with cash handling and reconciliation
• Competent in MS Word and Excel
• Organised, accurate under pressure, and able to stay calm with difficult customers

• Minimum Grade 12
• Administrative or customer-service experience preferred
• Experience with service/invoicing software (SAGE, TSL, or similar) an advantage