Background information about the job or company (e.g., role context, company overview)

CFAO Mobility Zambia Limited

Responsibilities or duties

• Diagnose and repair vehicles accurately and efficiently according to repair orders.
• Perform wheel alignment, balancing, and correct fitment of vehicle parts.
• Identify faults, required parts, and any additional recommended work.
• Maintain high standards of workmanship to avoid repeat jobs and enhance customer satisfaction.
• Prepare and submit accurate defect reports to the supervisor.
• Manage and maintain tools and equipment responsibly, including regular tool checks.
• Support training and development of apprentice technicians.
• Assist in handling customer complaints and resolving repeat jobs.
• Adhere to Toyota standards, TSM, Anzen, Safety, 5S, and housekeeping requirements.
• Ensure correct clocking to support accurate productivity and efficiency tracking.
• Participate in SCC, warranty repairs, and ensure compliance with TMC workshop manuals.
• Support workshop foreman in reporting warranty-related repairs and FTRs.
• Follow all company SOPs and uphold high operational standards.
• Perform any other duties as assigned by management.

Qualifications or requirements (e.g., education, skills)

• Full Grade 12 certificate (5 credits or better).
• Motor Vehicle Technician certificate or better.

Experience needed

• At least 2 years-experience in the workshop.

• Diagnose and repair vehicles accurately and efficiently according to repair orders.
• Perform wheel alignment, balancing, and correct fitment of vehicle parts.
• Identify faults, required parts, and any additional recommended work.
• Maintain high standards of workmanship to avoid repeat jobs and enhance customer satisfaction.
• Prepare and submit accurate defect reports to the supervisor.
• Manage and maintain tools and equipment responsibly, including regular tool checks.
• Support training and development of apprentice technicians.
• Assist in handling customer complaints and resolving repeat jobs.
• Adhere to Toyota standards, TSM, Anzen, Safety, 5S, and housekeeping requirements.
• Ensure correct clocking to support accurate productivity and efficiency tracking.
• Participate in SCC, warranty repairs, and ensure compliance with TMC workshop manuals.
• Support workshop foreman in reporting warranty-related repairs and FTRs.
• Follow all company SOPs and uphold high operational standards.
• Perform any other duties as assigned by management.

• Ability to diagnose and repair vehicles accurately and efficiently.
• Proficiency in wheel alignment, balancing, and vehicle part fitment.
• Fault identification and parts requirement assessment.
• Maintaining high standards of workmanship.
• Preparing and submitting defect reports.
• Managing and maintaining tools and equipment.
• Training and development of apprentice technicians.
• Handling customer complaints and resolving repeat jobs.
• Adherence to Toyota standards, TSM, Anzen, Safety, 5S, and housekeeping requirements.
• Accurate clocking for productivity tracking.
• Participation in SCC and warranty repairs.
• Compliance with TMC workshop manuals.
• Following company SOPs.

• Full Grade 12 certificate (5 credits or better).
• Motor Vehicle Technician certificate or better.
• At least 2 years of experience in a workshop.