Company Overview

National Milling Corporation Limited (NMC) is seeking a motivated IT Service Desk Lead to supervise and develop our Service Desk team, manage day-to-day support operations, and drive excellent end-user service.

Responsibilities

The role includes incident escalation, SLA and performance reporting, ITSM best-practice implementation, and collaboration with internal IT teams and vendors.

Minimum Requirements

• Grade 12 and Bachelor's degree in IT, Computer Science, Information Systems, or related field
• Minimum 3 years' experience in senior Service Desk / technical support with evidence of team leadership
• Strong Microsoft 365 and Windows 10/11 skills; experience with Active Directory/Microsoft Entra ID
• Familiarity with endpoint management, EDR, and ITSM platforms (e.g., ServiceNow, JSM)
• ICTAZ membership (valid/active)

Desirable Qualifications

• ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft certs
• Experience in manufacturing/FMCG environments and ERP/Business Central

• Supervise and develop the Service Desk team
• Manage day-to-day support operations
• Drive excellent end-user service
• Handle incident escalation
• Perform SLA and performance reporting
• Implement ITSM best practices
• Collaborate with internal IT teams and vendors

• Microsoft 365
• Windows 10/11
• Active Directory/Microsoft Entra ID
• Endpoint management
• EDR
• ITSM platforms (e.g., ServiceNow, JSM)

• Grade 12
• Bachelor's degree in IT, Computer Science, Information Systems, or related field
• Minimum 3 years' experience in senior Service Desk / technical support with evidence of team leadership
• ICTAZ membership (valid/active)
• ITIL 4 Foundation (Desirable)
• CompTIA A+/Network+ or Microsoft certs (Desirable)
• Experience in manufacturing/FMCG environments and ERP/Business Central (Desirable)