Why The Role Exists

The Manager of Enterprise Business Services (EBS) is a senior leadership role responsible for designing, managing, and continuously improving enterprise-wide shared services functions across the Bank. The role also includes overseeing the Bank’s overall Procurement, Facilities and Security Management functions, policies and procedures and ensuring they deliver the bank’s corporate goals and cost-containment strategies/initiatives. The role reports to the Chief Financial Officer.

What You Will Be Responsible For

• Lead the design and execution of procurement, security, and facilities management policies that drive the Bank’s corporate vision and operational excellence.
• Collaborate closely with the Brand and Communications team to ensure all branches, assets, and materials across the country consistently reflect our brand identity and uphold the highest quality standards.
• Champion innovative cost containment initiatives to optimise resource use without compromising quality or service delivery.
• Oversee the insurance strategy for all Bank properties, securing comprehensive coverage that minimises business disruption, and actively manage claims to protect our assets.
• Architect and implement seamless travel and tour management systems that enhance efficiency and employee experience.
• Ensure all facilities meet rigorous operational and safety standards, delivering comfortable and productive environments across every location.
• Spearhead the Bank’s expansion and rationalisation plans, ensuring facilities and services scale smartly with our growth ambitions.
• Optimise the allocation and management of physical assets across the bank, eliminating waste and driving value from every investment.
• Direct the strategic procurement of assets and materials, securing the right quality, quantity, and cost to meet business needs.
• Build and nurture strong partnerships with outsourced service providers to maximise value and service excellence.
• Deliver robust security and fire prevention measures that safeguard our people, premises, and operations.
• Manage the Bank’s fleet with a focus on reliability, cost-efficiency, and minimising operational disruptions.
• Lead the Bank’s engagement with regulatory authorities to ensure full compliance with licensing, town planning, and other statutory requirements.
• Develop and enforce comprehensive frameworks that protect the Bank’s assets, ensuring security remains a top priority.
• Craft and execute forward-thinking strategies for fleet and fixed-asset management to enhance asset longevity and performance.
• Drive continuous improvement in the management of physical assets, including land, properties, and equipment, to support long-term business goals.
• Empower and develop your direct reports through targeted training and mentorship, fostering a high-performing and agile team.
• Oversee refurbishment projects for offices and branches, ensuring timely delivery and alignment with Bank standards.
• Maintain unwavering adherence to regulatory, audit, and compliance mandates, embedding risk controls and mitigation strategies across all operational areas.

What You Need To Have (Skills & Experience)

• Bachelor’s degree in business, Finance, Procurement, or a related field; MBA or equivalent preferred.
• 5-7 years of experience in financial services, with at least 3 years in a senior operations or shared services leadership role.
• Strong understanding of banking, insurance, or asset management operations.
• Demonstrated experience in driving enterprise-level transformation and automation.
• Proven ability to manage large teams and complex multi-functional operations.
• Strong understanding of procurement and facility management.

Key Competencies:

• Strategic thinking and execution
• Operational excellence and process reengineering
• Digital transformation and change management
• Strong leadership and interpersonal skills
• Financial acumen and cost management
• Risk management and regulatory compliance
• Excellent communication and stakeholder engagement

• Lead the design and execution of procurement, security, and facilities management policies that drive the Bank’s corporate vision and operational excellence.
• Collaborate closely with the Brand and Communications team to ensure all branches, assets, and materials across the country consistently reflect our brand identity and uphold the highest quality standards.
• Champion innovative cost containment initiatives to optimise resource use without compromising quality or service delivery.
• Oversee the insurance strategy for all Bank properties, securing comprehensive coverage that minimises business disruption, and actively manage claims to protect our assets.
• Architect and implement seamless travel and tour management systems that enhance efficiency and employee experience.
• Ensure all facilities meet rigorous operational and safety standards, delivering comfortable and productive environments across every location.
• Spearhead the Bank’s expansion and rationalisation plans, ensuring facilities and services scale smartly with our growth ambitions.
• Optimise the allocation and management of physical assets across the bank, eliminating waste and driving value from every investment.
• Direct the strategic procurement of assets and materials, securing the right quality, quantity, and cost to meet business needs.
• Build and nurture strong partnerships with outsourced service providers to maximise value and service excellence.
• Deliver robust security and fire prevention measures that safeguard our people, premises, and operations.
• Manage the Bank’s fleet with a focus on reliability, cost-efficiency, and minimising operational disruptions.
• Lead the Bank’s engagement with regulatory authorities to ensure full compliance with licensing, town planning, and other statutory requirements.
• Develop and enforce comprehensive frameworks that protect the Bank’s assets, ensuring security remains a top priority.
• Craft and execute forward-thinking strategies for fleet and fixed-asset management to enhance asset longevity and performance.
• Drive continuous improvement in the management of physical assets, including land, properties, and equipment, to support long-term business goals.
• Empower and develop your direct reports through targeted training and mentorship, fostering a high-performing and agile team.
• Oversee refurbishment projects for offices and branches, ensuring timely delivery and alignment with Bank standards.
• Maintain unwavering adherence to regulatory, audit, and compliance mandates, embedding risk controls and mitigation strategies across all operational areas.

• Strategic thinking and execution
• Operational excellence and process reengineering
• Digital transformation and change management
• Strong leadership and interpersonal skills
• Financial acumen and cost management
• Risk management and regulatory compliance
• Excellent communication and stakeholder engagement

• Bachelor’s degree in business, Finance, Procurement, or a related field; MBA or equivalent preferred.
• 5-7 years of experience in financial services, with at least 3 years in a senior operations or shared services leadership role.
• Strong understanding of banking, insurance, or asset management operations.
• Demonstrated experience in driving enterprise-level transformation and automation.
• Proven ability to manage large teams and complex multi-functional operations.
• Strong understanding of procurement and facility management.