IO Technologies Limited provides practical IoT-enabled technology solutions through the Packet-V platform, helping businesses improve visibility, security, and operational insight across their assets and operations. The company’s services include fleet management and GPS tracking, fuel management and theft-prevention solutions, intelligent security camera systems, smart locks, and data-driven operational insights for customers who need reliable, real-time monitoring and managed technology support.

Through its service model, IO Technologies simplifies IoT adoption by providing and maintaining the required equipment while customers pay an installation fee and a predictable monthly support fee. This allows clients to focus on the value of the data, insights, and security provided by the Packet-V platform while IO Technologies manages the underlying technology.

Role Summary

IO Technologies is seeking a diligent, organized, and customer-focused Payments and Collections Officer to support the company’s client account management, payment tracking, collections, and revenue follow-up processes. The successful candidate will be responsible for ensuring that client subscriptions, installation fees, and other payments are accurately monitored, followed up, recorded, and reported in a timely and professional manner.

This role is ideal for a disciplined finance or accounts professional who can combine strong bookkeeping ability with excellent communication skills. The Payments and Collections Officer will work closely with clients, management, sales, and operations teams to maintain healthy client accounts, reduce overdue balances, support timely subscription renewals, and contribute to the company’s overall cash-flow and customer-service objectives.

Key Role Information

Position Title: Payments and Collections Officer

Company: IO Technologies Limited

Location: Kitwe, Zambia

Main Focus: Payment tracking, collections, client account follow-up, reporting, and basic bookkeeping support

Reporting Line: Management / Finance and Operations Lead

Working Arrangement: Office-based, with client follow-ups

Suitable For: Candidates with experience in accounts, collections, receivables, customer service, or subscription-based client account management

Key Duties and Responsibilities

Client Account and Payment Management

The Payments and Collections Officer will maintain accurate and up-to-date records of client accounts, including installation fees, monthly support fees, subscription payments, outstanding balances, and payment commitments. The officer will monitor accounts regularly to ensure that payments are received on time and that overdue accounts are identified early.

The role will also require the officer to support the renewal of client subscriptions by tracking due dates, notifying clients in advance, and coordinating with internal teams to ensure that account status is clearly understood before service issues arise.

Collections and Follow-Up

The officer will contact clients professionally and consistently regarding pending payments, overdue invoices, subscription renewals, and payment arrangements. All communication must be courteous, firm, and aligned with the company’s commitment to strong client relationships.

Where payment delays occur, the officer will document follow-up actions, escalate high-risk accounts to management, and recommend practical next steps for resolving overdue balances. The officer will be expected to balance effective collections with client retention and service satisfaction.

Basic Bookkeeping and Records Support

The Payments and Collections Officer will provide bookkeeping support by ensuring that payment records, receipts, client balances, and account notes are properly captured and reconciled. The role may involve preparing simple account summaries, updating spreadsheets or accounting systems, and supporting management with reliable financial information.

Accuracy, confidentiality, and attention to detail are essential. The officer must ensure that all client financial information is handled responsibly and in accordance with company expectations.

Communication and Internal Coordination

The officer will act as a key link between clients and internal teams on payment-related matters. This includes coordinating with sales, technical support, and management to confirm client account status, installation payment status, service subscription standing, and any issues that may affect collections.

The officer will also provide regular updates to management on payment trends, collection progress, overdue accounts, and client concerns that may require attention.

Reporting and Performance Tracking

The role will include preparing periodic reports on receivables, overdue accounts, payment commitments, subscription renewals, and collection performance. The officer should be able to interpret account information and highlight risks, opportunities, and recurring issues that may affect revenue collection.

The officer may also support the development of improved payment follow-up processes, client account controls, and reporting formats as the company grows.

Continuous Improvement

IO Technologies operates in a fast-moving technology and service environment. The Payments and Collections Officer will be expected to proactively suggest improvements to payment tracking, collections communication, account documentation, and internal reporting. The officer should help the company maintain a professional, efficient, and customer-friendly accounts process.

• Maintain accurate and up-to-date records of client accounts, including installation fees, monthly support fees, subscription payments, outstanding balances, and payment commitments.
• Monitor accounts regularly to ensure that payments are received on time and that overdue accounts are identified early.
• Support the renewal of client subscriptions by tracking due dates, notifying clients in advance, and coordinating with internal teams.
• Contact clients professionally and consistently regarding pending payments, overdue invoices, subscription renewals, and payment arrangements.
• Document follow-up actions, escalate high-risk accounts to management, and recommend practical next steps for resolving overdue balances.
• Provide bookkeeping support by ensuring that payment records, receipts, client balances, and account notes are properly captured and reconciled.
• Prepare simple account summaries, update spreadsheets or accounting systems, and support management with reliable financial information.
• Act as a key link between clients and internal teams on payment-related matters.
• Coordinate with sales, technical support, and management to confirm client account status, installation payment status, service subscription standing, and any issues that may affect collections.
• Provide regular updates to management on payment trends, collection progress, overdue accounts, and client concerns.
• Prepare periodic reports on receivables, overdue accounts, payment commitments, subscription renewals, and collection performance.
• Proactively suggest improvements to payment tracking, collections communication, account documentation, and internal reporting.

• Strong bookkeeping ability
• Excellent communication skills
• Diligence
• Organization
• Customer focus
• Professionalism
• Attention to detail
• Confidentiality

• Experience in accounts, collections, receivables, customer service, or subscription-based client account management.