Job Purpose:

The Store Manager will responsible for managing the overall operations of an electronics retail store, ensuring excellent customer service, optimizing sales performance, and leading a team of sales associates. This role is crucial in achieving store goals and maintaining a high level of customer satisfaction.

Summary of Key Responsibilities;

• Managing the team at the location which includes setting target, defining roles, delegating responsibilities, manage roaster, train, motivate & follow-up on target achievement.
• Managing Sales, Customer service & Marketing.
• Ensure good coordination with the Customs Department & Port Officials.
• Ensure high standards of customer service and handle customer complaints.
• Develop and implement sales strategies to meet revenue goals.
• Train, mentor, and evaluate staff performance
• Maintaining Shop cleanliness & Visual Merchandising as per Merchandise Manual.
• Educate staff about the software for billing / cash / stock reports.
• Monitor and analyze sales data to identify opportunities for improvement.
• Ensure compliance with company policies and procedures.
• Coordinate with marketing teams for promotional activities.
• Ensure Stock & Sale / Bond Registers are updated daily and cross checked against invoices.
• Monitor expiry of the bonds & apply for extension within the set time-frame.
• Ensure all bonds are live at all times in the shop & warehouse.
• Check & control of stock at Warehouse & Shop at all times
• Prepare orders as per requirement and analysis of sales.
• Track Sales figures against pre-set targets and increasing sales volume.
• Coordinate with all functions in other lines of businesses
• Monitor the validity of the Customs License and Bank Guarantee against stocks in the shop.
• Ensure availability of valid insurance coverage for Fire, Burglary, Theft & Natural Calamities.

Required Competencies

• Strong hands-on experience in retail operations, merchandising and marketing
• Customer Service orientation
• Stock management
• Decision making ability
• Able to Lead employees to success
• Ability to do multi-task, prioritize work and meet tight schedules
• Excellent interpersonal, communication & presentation skills.
• Follow ethical behaviour
• Ability to manage conflict
• Time management

Primary Areas of Accountability:

Qualifications and Experience

• Bachelor’s degree in Business Administration or related field.
• Must have a minimum of 4+ years of experience in retail management, preferably in electronics.
• Proven leadership and team management skills.

QUALIFIED FEMALES & THE DIFFERENTLY ABLED PERSONS ARE ENCOURAGED TO APPLY FOR THIS POSITION

• Managing the team at the location which includes setting target, defining roles, delegating responsibilities, manage roaster, train, motivate & follow-up on target achievement.
• Managing Sales, Customer service & Marketing.
• Ensure good coordination with the Customs Department & Port Officials.
• Ensure high standards of customer service and handle customer complaints.
• Develop and implement sales strategies to meet revenue goals.
• Train, mentor, and evaluate staff performance
• Maintaining Shop cleanliness & Visual Merchandising as per Merchandise Manual.
• Educate staff about the software for billing / cash / stock reports.
• Monitor and analyze sales data to identify opportunities for improvement.
• Ensure compliance with company policies and procedures.
• Coordinate with marketing teams for promotional activities.
• Ensure Stock & Sale / Bond Registers are updated daily and cross checked against invoices.
• Monitor expiry of the bonds & apply for extension within the set time-frame.
• Ensure all bonds are live at all times in the shop & warehouse.
• Check & control of stock at Warehouse & Shop at all times
• Prepare orders as per requirement and analysis of sales.
• Track Sales figures against pre-set targets and increasing sales volume.
• Coordinate with all functions in other lines of businesses
• Monitor the validity of the Customs License and Bank Guarantee against stocks in the shop.
• Ensure availability of valid insurance coverage for Fire, Burglary, Theft & Natural Calamities.

• Strong hands-on experience in retail operations, merchandising and marketing
• Customer Service orientation
• Stock management
• Decision making ability
• Able to Lead employees to success
• Ability to do multi-task, prioritize work and meet tight schedules
• Excellent interpersonal, communication & presentation skills.
• Follow ethical behaviour
• Ability to manage conflict
• Time management

• Bachelor’s degree in Business Administration or related field.
• Must have a minimum of 4+ years of experience in retail management, preferably in electronics.
• Proven leadership and team management skills.