Academy Trainee – Junior Technical Support Representative
2025-07-16T14:58:33+00:00
BIA Group
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_6311/logo/BIA%20Group.jpg
https://biagroup.com/group/fr
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Management
2025-07-30T17:00:00+00:00
Zambia
8
Location: Zambia
Contract Type: Fixed Term contract
About BIA
BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.
Summary
The focus should be on potential, foundational skills, organization, technical knowledge and attitude.
What will be your responsibilities?
- Conduct regular and thorough machine inspections following OEM standards, compile quotations, open and close jobs, and provide detailed maintenance reports to both the customer and Komatsu.
- Discuss the above reports with the customer and assist in compiling action plans to address the identified issues, while maintaining open communication channels with the customer and the BIA site management team.
- Utilize these reports to drive parts and service sales to the customer.
- Lead maintenance initiatives and make recommendations to improve machine availability, maintenance staff performance, and ensure correct repair procedures and work practices are followed.
- Comply with the customer’s safety regulations, safety standards, and any customer-specific safety standards. Consistently monitor adherence to Tag-Out and Lock-Out procedures.
- Strive to ensure that all individuals working on Komatsu equipment are fully aware of the risks and hazards involved, and report unsafe acts to the relevant authorities.
- Provide tooling and service-related advice to the customer to promote and improve higher levels of workmanship, reduced labor times, effective troubleshooting, and PM-Clinic services.
- Assist in the compilation of maintenance reports, which will be used by the customer to maintain the equipment.
- Assist in parts planning, particularly for maintenance, rebuilds, and planned work.
- Demonstrate best working practices in line with OEM standards.
- Perform any other reasonable tasks as assigned by the Technical Sales Representative.
Who are we looking for?
1. Educational Background
Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Repair Diploma, Mechatronics, or a related technical field.
Relevant coursework in maintenance systems, reliability engineering, or operations management is a plus.
2. Technical Knowledge
- Understanding of maintenance principles (preventive, predictive, corrective).
- Familiarity with equipment, tools, and safety protocols.
- Exposure to CMMS (Computerized Maintenance Management Systems) or similar tools is beneficial.
3. Analytical and Problem-Solving Skills
- Ability to diagnose technical issues and propose logical solutions.
- Experience with troubleshooting in internships, or personal projects.
4. Leadership and Teamwork Potential
- Demonstrated ability to coordinate teams or lead projects in academic or extracurricular settings.
- Willingness to take initiative and manage small groups or tasks.
5. Communication and Documentation Skills
- Clear communication with both technical and non-technical stakeholders.
- Ability to document maintenance procedures, reports, and logs accurately.
6. Organizational and Planning Skills
- Ability to prioritize tasks, manage schedules, and track maintenance activities.
- Exposure to project planning tools or techniques is a plus.
7. Soft Skills and Attitude
-
- Attention to detail, safety-conscious mindset.
- Adaptability, eagerness to learn, and a proactive attitude.
- Show willingness to work in hands-on, operational environments.
What’s in it for you?
- A fixed term contract
- A competitive salary and an interesting package
- A human sized company with international dimension, encouraging autonomy and team spirit
- Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
- Benefit from a challenging career opportunity with an extensive training program
- In this challenging job you get the possibility to take initiative and further develop the function
What will be your responsibilities? Managing and Monitoring the Project(s) Assigned in Collaboration with the Project Manager (PM): Structuring, Organization, and Management Ensuring that contractual commitments are met with regard to the customer(s) while representing BIA’s interests in line with the company’s strategy. Visiting and following up with the client and BIA teams on site frequently, in coordination with the PM (informing him of actions and visits). Facilitating follow-up meetings on site with the team according to the guidelines reviewed by the PM. Participating in and supporting the PM in the preparation of project reviews for the assigned project(s). Immediately informing the PM of any risks or deviations observed on the assigned project(s) and developing and proposing an associated corrective action plan, validated by the Project Manager. Proposing, where appropriate, the human and material resources needed to ensure the smooth running of the project(s). Developing specific knowledge of the Komatsu or other product range concerned by the project(s) for the teams involved (Product Support, parts, logistics, project team, training, etc.). Developing, analyzing, and monitoring the operational reporting for the project(s) for which you are responsible, in close collaboration with the Project Manager and the teams on site. Providing back-up support for the Project Manager where necessary. Commercial Working with the Project Manager or PSSR. Developing and maintaining a good level of operational relations with customer(s) contacts. Proposing to the Project Manager and implementing appropriate solutions for setting up technical support, including spare parts, on-site service, and training. Identifying business development opportunities and contributing to the action plan to make them a reality. Proposing to the Project Manager and implementing proposals to increase the quantity and quality of Rebuild activities on/off site.
Who are we looking for? Educational Background Degree in project management and engineering. Coursework or certifications in project management is a plus. 2. Core Competencies Analytical thinking and problem-solving ability. Organizational skills and attention to detail. High initiative and proactive. Excellent follow-up skills. Result-oriented mindset. Team player. Great attitude, empathy and assertiveness. Time management and ability to prioritize tasks. Able to influence and persuade others. 3. Communication Skills Strong written and verbal communication. Ability to present ideas clearly and collaborate with diverse teams. 4. Leadership Potential Demonstrated initiative in academic or extracurricular projects. Experience leading teams in student organizations, competitions, or volunteer work. 5. Technical Proficiency Familiarity with project management tools (e.g., Trello, Asana, MS Project, Jira). Basic understanding of project lifecycles (Waterfall, Agile, Scrum). Basic understanding of engineering, automative engineering, maintenance systems, and mining activities. 6. Internship or Practical Experience Internships, projects, or part-time jobs that involve planning, administration, engineering, coordination, or teamwork. 7. Soft Skills & Attitude Adaptability, eagerness to learn, and resilience. Teamwork and interpersonal skills. A growth mindset and openness to feedback.
No Requirements
JOB-6877be19a0381
Vacancy title:
Academy Trainee – Junior Technical Support Representative
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
BIA Group
Deadline of this Job:
Wednesday, July 30 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, July 16 2025, Base Salary: Not Disclosed
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Learn more about BIA Group
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JOB DETAILS:
Location: Zambia
Contract Type: Fixed Term contract
About BIA
BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.
Summary
The focus should be on potential, foundational skills, organization, technical knowledge and attitude.
What will be your responsibilities?
- Conduct regular and thorough machine inspections following OEM standards, compile quotations, open and close jobs, and provide detailed maintenance reports to both the customer and Komatsu.
- Discuss the above reports with the customer and assist in compiling action plans to address the identified issues, while maintaining open communication channels with the customer and the BIA site management team.
- Utilize these reports to drive parts and service sales to the customer.
- Lead maintenance initiatives and make recommendations to improve machine availability, maintenance staff performance, and ensure correct repair procedures and work practices are followed.
- Comply with the customer’s safety regulations, safety standards, and any customer-specific safety standards. Consistently monitor adherence to Tag-Out and Lock-Out procedures.
- Strive to ensure that all individuals working on Komatsu equipment are fully aware of the risks and hazards involved, and report unsafe acts to the relevant authorities.
- Provide tooling and service-related advice to the customer to promote and improve higher levels of workmanship, reduced labor times, effective troubleshooting, and PM-Clinic services.
- Assist in the compilation of maintenance reports, which will be used by the customer to maintain the equipment.
- Assist in parts planning, particularly for maintenance, rebuilds, and planned work.
- Demonstrate best working practices in line with OEM standards.
- Perform any other reasonable tasks as assigned by the Technical Sales Representative.
Who are we looking for?
1. Educational Background
Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Repair Diploma, Mechatronics, or a related technical field.
Relevant coursework in maintenance systems, reliability engineering, or operations management is a plus.
2. Technical Knowledge
- Understanding of maintenance principles (preventive, predictive, corrective).
- Familiarity with equipment, tools, and safety protocols.
- Exposure to CMMS (Computerized Maintenance Management Systems) or similar tools is beneficial.
3. Analytical and Problem-Solving Skills
- Ability to diagnose technical issues and propose logical solutions.
- Experience with troubleshooting in internships, or personal projects.
4. Leadership and Teamwork Potential
- Demonstrated ability to coordinate teams or lead projects in academic or extracurricular settings.
- Willingness to take initiative and manage small groups or tasks.
5. Communication and Documentation Skills
- Clear communication with both technical and non-technical stakeholders.
- Ability to document maintenance procedures, reports, and logs accurately.
6. Organizational and Planning Skills
- Ability to prioritize tasks, manage schedules, and track maintenance activities.
- Exposure to project planning tools or techniques is a plus.
7. Soft Skills and Attitude
-
- Attention to detail, safety-conscious mindset.
- Adaptability, eagerness to learn, and a proactive attitude.
- Show willingness to work in hands-on, operational environments.
What’s in it for you?
- A fixed term contract
- A competitive salary and an interesting package
- A human sized company with international dimension, encouraging autonomy and team spirit
- Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
- Benefit from a challenging career opportunity with an extensive training program
- In this challenging job you get the possibility to take initiative and further develop the function
Work Hours: 8
Experience: No Requirements
Level of Education: professional certificate
Job application procedure
To apply for this job please visit jobs.biagroup.com.
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