Job Description & Summary

The role is designed to support client facing staff and partners, particularly under conditions of significant deadline pressure and competing demands. Additionally, the position involves maintaining ethical professional working relationships with senior PwC staff and client executives, thereby contributing to the office’s positive brand image and demonstrating a high level of professionalism. In taking up the roles, the leaders can focus on more strategic tasks and overall improve productivity.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others. Conduct yourself in a professional manner and take responsibility for your work and commitments.

Qualifications, Experience & Knowledge

Educational and Professional Qualifications

• Diploma Business Administration or Secretarial studies/First degree in any discipline
• Certificate in Project Management or Prince 2 would be an added advantage

Experience & knowledge

• Experience in general business operations
• Understanding of management principles and office procedures

Skills & Competencies

Core skills required and non-negotiable, essential skills required for the role

Technical competencies

• Knowledge of office administration processes and procedures
• Strong knowledge of the business
• Proficiency in office systems and tools
• Calendar management
• Project management
• Document management

Behavioral competencies

• Time management
• Attention to detail/meticulous
• Problem solving/critical thinking
• Professionalism
• Interpersonal skills
• Prioritising
• Proactive
• Confidential

Work arrangement

Permanent Contract

• Calendar management for partners and associate directors, aligning with their working preferences.
• Meeting planning by arranging both internal and external meetings and events, ensuring flawless logistics and communication.
• Finance management which includes NIC management of WIP/debtors, prompt accounting for advances, creation of and termination of job codes* and timely submission of timesheets for partners and associate directors and follow up of BU timesheet submissions.
• Risk Management support by assisting with PrePAC and PAC processes, following up on pending risk clearances with relevant stakeholders on behalf of their teams.
• Proposal and reports by collating required documents, working with CMD to ensure correct branding and liaising with mailing room for timely dispatch.
• Resourcing support by ensuring staff in the BU are booked on Talentlink, and flagging staff availability with resourcing managers.
• Facilitate Communication by ensuring timely information flow between stakeholders, reviewing and screening correspondences while maintaining confidentiality as needed, and properly filing documents in liaison with filing clerks.
• Travel coordination for BU staff by processing visas, booking flights and hotels, preparing travel itineraries, processing travel advances, and ensuring airport or local transfers.

• Knowledge of office administration processes and procedures
• Strong knowledge of the business
• Proficiency in office systems and tools
• Calendar management
• Project management
• Document management
• Time management
• Attention to detail/meticulous
• Problem solving/critical thinking
• Professionalism
• Interpersonal skills
• Prioritising
• Proactive
• Confidential

• Diploma Business Administration or Secretarial studies/First degree in any discipline
• Certificate in Project Management or Prince 2 would be an added advantage