Vacancy title:
Agric Customer Relationship Officer

[Type: FULL_TIME, Industry: Professional Services, Category: Agricultural Services & Products]

Jobs at:
VisionFund Zambia

Deadline of this Job:
Thursday, August 28 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Friday, August 22 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Agric Customer Relationship Officer is responsible for the mobilization of clients, selling of all Agric loan products, and facilitation of the formation of self-selecting solidarity groups, community banks and individuals, retention of credit in the institution, training of group members before and after loan disbursements, maintenance of active and quality portfolio, effective and efficient management of financial and other resources, giving input and feedback on programme development and design: and preparation of bi-weekly. The job holder will report direct to the Agric Credit Supervisor/Branch Manager

MAJOR RESPONSIBILITIES

Portfolio Quality

1. Maintain a portfolio quality >1 day of less than 5%
2. Maintain a PAR > 30 days of less than 3%
3. Maintain a loan loss rate of less than 1%
4. Ensure to Recovery 50% of Written off Loan

Portfolio growth &Disbursements

1. Ensure quality growth of the portfolio value
2. Making timely and quality loan disbursements.
3. Maintaining a portfolio value of not more than 30% of overall branch PV target
4. Analyses loans proposal and make recommendations.

Customer Services

1. Maintain retention rate of greater than 80%
2. Ensure that client complaints reduced to Zero.
3. Assist Clients in preparing loan application, Business plans, coaching and mentoring
4. Analyses loan proposal and make recommendations to credit committee
5. Promote the organization credit services in the community
6. Ensure 7 days turnaround time for loans.

Compliance to Credit Policy

1. Ensure proper loan file documentation.
2. Ensure that clients are monitored every month.
3. Ensure groups are trained by following policies and procedures as determined by independent verifications.
4. Ensure policy and procedures for delinquency escalation are followed.

Client Protection

1. Ensure adherence to client protection principles.
2. Ensure that clients are not over indebted.
3. Ensure that clients are treated with respect at all time.
4. Ensure Transparency in all dealings with clients.

Other Competencies/Attributes

1. Able to stand above denominational diversities.
2. Attends and participates in the leadership of daily devotions.
3. Two- or Three-years’ Experience in Financial Institution.
4. Diploma in Agribusiness/General Agriculture or related course.
5. Have valid motorbike license.
6. Knowledgeable in Climate Smart Agriculture technologies
7. Foster strong partnership at Branch level
8. Excellent agricultural extension services and communication skills

Minimum Qualifications

1. Certificate or Diploma in Business or Agribusiness related course.
2. Minimum Two (2) years’ Experience in a Financial Institution.
3. Ready to comply and live up to and in accordance with the organization ideals and core values
4. Motorbike Riding more than 6 months (strictly with a valid license)

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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