Vacancy title:
Assistant Account Manager

[Type: FULL_TIME, Industry: Telecommunications, Category: Accounting & Finance]

Jobs at:
Infratel

Deadline of this Job:
Thursday, July 31 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Tuesday, July 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• Maximize revenues by maintaining sustainable client relationships, upselling/cross-selling INFRATELS products, and driving portfolio growth.
• Manage end-to-end client onboarding and debt collection.

Key Responsibilities:

SALES:

• Maintain high penetration of INFRATEL’s products/services in the portfolio and market.
  • Achieve monthly sales targets (Gross Adds, revenue, and market share).
  • Conduct cold calling and actively sell company products.
  • Build and maintain a strong sales pipeline.
  • Attend weekly sales KPI tracking meetings.

REPORTING:

• Prepare daily, weekly, and monthly reports for the Senior Account Manager.
  • Maintain and report weekly progress on the sales pipeline.
  • Accurately update all sales data in the company’s CRM system.

CUSTOMER RETENTION:

• Ensure 100% customer retention and upsell opportunities.

CUSTOMER RELATIONSHIP:

• Handle end-to-end client onboarding (contracts, documentation).
  • Manage debt collection and resolve customer queries promptly.

COST MANAGEMENT/BUDGET:

• Adhere to pricing policies and company guidelines.
  • Conduct OPEX analysis and recommend cost-reduction strategies.

Minimum Qualifications:

• Bachelor’s Degree in Sales, Marketing, or Business-related field.
  • Valid clean manual driver’s license (2+ years’ driving experience).
  • ZAQA-verified qualifications (mandatory).

Key Competencies & Skills:

KEY KNOWLEDGE:

• Strong sales methodologies and tools.
  • ICT industry knowledge.
  • Computer literacy.
  • Understanding of customer service and debt collection principles.

KEY SKILLS:

• Analytical skills to assess prospects and opportunities.
  • Excellent customer service skills.
  • Problem-solving abilities.
  • Strong oral, written, and presentation skills.
  • Ability to work across all organizational levels.

KEY ATTRIBUTES:

• Self-motivated with minimal supervision required.
  • Team player with collaborative mindset.
  • Ability to build long-term client relationships.
  • Strong business acumen.
  • High integrity, honesty, and confidentiality.

Years of Experience Required:

• Paid-up member of the Zambia Institute of Marketing (or relevant professional body) –Mandatory.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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