Assistant Consumer Affairs Officer (choma)
2025-04-29T10:49:52+00:00
Zambia Information and Communications Technology Authority ( ZICTA )
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https://www.zicta.zm/
FULL_TIME
Public Administration, and Government
Customer Service
2025-05-06T17:00:00+00:00
Zambia
8
1.0 JOB PURPOSE
To support the development and implementation of robust consumer protection and awareness strategies, guidelines, and regulatory frameworks to ensure that consumers and other stakeholders in the ICT and Postal sectors are well-educated, informed, empowered, and protected.
2.0 SPECIFIC RESPONSIBILITIES
a) Assist in developing and implementing Information Education and Communication (IEC) strategies aimed at empowering consumers and promoting consumer knowledge and welfare;
b) Participate in community outreach programs to raise awareness on consumer rights and the Authority’s mandate;
c) Assist in developing, managing, and updating mechanisms for the administration and management of consumer complaints in line with the Consumer Protection Guidelines issued by the Authority;
d) Receive, document, and respond to consumer complaints promptly;
e) Support the development and implementation of regulatory strategies that balance the interests of consumers, service providers, and other stakeholders;
f) Provide input in the reviews and development of consumer policies, legal, and regulatory frameworks’
g) Monitor ICT and Postal sector players to ensure adherence to consumer protection policies, laws, guidelines, directives, and regulations;
h) Participate in the monitoring of approved market promotions to ensure compliance with guidelines and regulations;
i) Assist in developing and implementing dynamic stakeholder engagement strategies to enhance consumer protection;
j) Provide consultancy on consumer protection to stakeholders in the ICT and Postal sectors;
k) Participate in developing and implementing consumer programs targeted at vulnerable groups such as persons with disabilities, children, girls, and women; and
l) Prepare routine management reports for the consumer protection unit.
m) Compile and analyze data on consumer complaints and trends.
Requirements
3.0 ACADEMIC QUALIFICATIONS AND REQUIRED ATTRIBUTES
a) General Education
Full Grade 12 School Certificate
b) Academic/Professional Qualifications
Diploma in Social Sciences, Economics, Business Administration, or related field.
c) Work Experience
Minimum of 2 years’ work experience in consumer protection, customer service, or a related field.
d) Core Competencies
i) Able to interact with staff within and outside the department to share business information and ensure consistent understanding of procedures and practices.
ii) Tailor communication to different audiences and contexts, presenting ideas and information compellingly, and resolving conflicts through effective communication.
4.0 TENURE
The position of Assistant Consumer Affairs Officer is on Permanent and Pensionable employment.
a) Assist in developing and implementing Information Education and Communication (IEC) strategies aimed at empowering consumers and promoting consumer knowledge and welfare; b) Participate in community outreach programs to raise awareness on consumer rights and the Authority’s mandate; c) Assist in developing, managing, and updating mechanisms for the administration and management of consumer complaints in line with the Consumer Protection Guidelines issued by the Authority; d) Receive, document, and respond to consumer complaints promptly; e) Support the development and implementation of regulatory strategies that balance the interests of consumers, service providers, and other stakeholders; f) Provide input in the reviews and development of consumer policies, legal, and regulatory frameworks’ g) Monitor ICT and Postal sector players to ensure adherence to consumer protection policies, laws, guidelines, directives, and regulations; h) Participate in the monitoring of approved market promotions to ensure compliance with guidelines and regulations; i) Assist in developing and implementing dynamic stakeholder engagement strategies to enhance consumer protection; j) Provide consultancy on consumer protection to stakeholders in the ICT and Postal sectors; k) Participate in developing and implementing consumer programs targeted at vulnerable groups such as persons with disabilities, children, girls, and women; and l) Prepare routine management reports for the consumer protection unit. m) Compile and analyze data on consumer complaints and trends.
i) Able to interact with staff within and outside the department to share business information and ensure consistent understanding of procedures and practices. ii) Tailor communication to different audiences and contexts, presenting ideas and information compellingly, and resolving conflicts
Diploma in Social Sciences, Economics, Business Administration, or related field. c) Work Experience Minimum of 2 years’ work experience in consumer protection, customer service, or a related field.
JOB-6810aed02a816
Vacancy title:
Assistant Consumer Affairs Officer (choma)
[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Customer Service]
Jobs at:
Zambia Information and Communications Technology Authority ( ZICTA )
Deadline of this Job:
Tuesday, May 6 2025
Duty Station:
Choma | Choma | Zambia
Summary
Date Posted: Tuesday, April 29 2025, Base Salary: Not Disclosed
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JOB DETAILS:
1.0 JOB PURPOSE
To support the development and implementation of robust consumer protection and awareness strategies, guidelines, and regulatory frameworks to ensure that consumers and other stakeholders in the ICT and Postal sectors are well-educated, informed, empowered, and protected.
2.0 SPECIFIC RESPONSIBILITIES
a) Assist in developing and implementing Information Education and Communication (IEC) strategies aimed at empowering consumers and promoting consumer knowledge and welfare;
b) Participate in community outreach programs to raise awareness on consumer rights and the Authority’s mandate;
c) Assist in developing, managing, and updating mechanisms for the administration and management of consumer complaints in line with the Consumer Protection Guidelines issued by the Authority;
d) Receive, document, and respond to consumer complaints promptly;
e) Support the development and implementation of regulatory strategies that balance the interests of consumers, service providers, and other stakeholders;
f) Provide input in the reviews and development of consumer policies, legal, and regulatory frameworks’
g) Monitor ICT and Postal sector players to ensure adherence to consumer protection policies, laws, guidelines, directives, and regulations;
h) Participate in the monitoring of approved market promotions to ensure compliance with guidelines and regulations;
i) Assist in developing and implementing dynamic stakeholder engagement strategies to enhance consumer protection;
j) Provide consultancy on consumer protection to stakeholders in the ICT and Postal sectors;
k) Participate in developing and implementing consumer programs targeted at vulnerable groups such as persons with disabilities, children, girls, and women; and
l) Prepare routine management reports for the consumer protection unit.
m) Compile and analyze data on consumer complaints and trends.
Requirements
3.0 ACADEMIC QUALIFICATIONS AND REQUIRED ATTRIBUTES
a) General Education
Full Grade 12 School Certificate
b) Academic/Professional Qualifications
Diploma in Social Sciences, Economics, Business Administration, or related field.
c) Work Experience
Minimum of 2 years’ work experience in consumer protection, customer service, or a related field.
d) Core Competencies
i) Able to interact with staff within and outside the department to share business information and ensure consistent understanding of procedures and practices.
ii) Tailor communication to different audiences and contexts, presenting ideas and information compellingly, and resolving conflicts through effective communication.
4.0 TENURE
The position of Assistant Consumer Affairs Officer is on Permanent and Pensionable employment.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
- Applicants should submit their applications by attaching their latest Curriculum Vitae with daytime mobile phone number and certified copies of certificates via the ZICTA job portal at www.zicta.zm. The closing date for receiving the applications is Tuesday, May 6, 2025, at 17:00 hours.
- Please address your application to the Director General, Zambia Information and Communications Technology Authority and ONLY shortlisted candidates will be contacted.
- To apply for this job please visit zicta.mcidirecthire.com.
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