Role Overview:

Spectrum Credit Limited is seeking a results-driven and people-focused Branch Head to lead operations, drive performance, and foster a culture of excellence at one of our branches. This is a leadership role for someone who thrives on accountability, team development, and delivering exceptional customer service.

Key Responsibilities:

• Oversee day-to-day branch operations, ensuring compliance with internal policies and regulatory standards.
• Drive branch performance against KPIs including loan disbursement, collections, customer satisfaction, and staff productivity.
• Lead, coach, and develop branch staff to meet individual and team goals.
• Ensure timely resolution of customer queries and maintain high service standards.
• Monitor risk, escalate concerns, and implement corrective actions where necessary.
• Collaborate with Head Office to align branch strategy with company objectives.
• Champion Spectrum Credit’s values and culture within the branch.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or related field (ZAQA-certified).
• Minimum 5 years’ experience in financial services, with at least 2 years in a supervisory or leadership role.
• Strong understanding of credit products, customer service, and operational controls.
• Proven ability to lead teams, manage performance, and drive results.
• Excellent communication, interpersonal, and conflict resolution skills.
• High integrity, emotional intelligence, and commitment to compliance.
• Ability to work independently and make sound decisions under pressure.

• Oversee day-to-day branch operations, ensuring compliance with internal policies and regulatory standards.
• Drive branch performance against KPIs including loan disbursement, collections, customer satisfaction, and staff productivity.
• Lead, coach, and develop branch staff to meet individual and team goals.
• Ensure timely resolution of customer queries and maintain high service standards.
• Monitor risk, escalate concerns, and implement corrective actions where necessary.
• Collaborate with Head Office to align branch strategy with company objectives.
• Champion Spectrum Credit’s values and culture within the branch.

• Strong understanding of credit products, customer service, and operational controls.
• Proven ability to lead teams, manage performance, and drive results.
• Excellent communication, interpersonal, and conflict resolution skills.
• High integrity, emotional intelligence, and commitment to compliance.
• Ability to work independently and make sound decisions under pressure.

• Bachelor’s degree in Business Administration, Finance, or related field (ZAQA-certified).
• Minimum 5 years’ experience in financial services, with at least 2 years in a supervisory or leadership role.