Summary
Date Posted: Wednesday, January 31 2024, Base Salary: Not Disclosed

JOB DETAILS:
• Mukuru is actively seeking vibrant individuals to join our team as Branch Tellers in Zambia. If you’re passionate about delivering exceptional service and contributing to a leading financial organization, this is your chance to shine!
• The purpose of this position is to provide remittance disbursement services in a professional and efficient manner.
• The Teller reports directly to the Branch Manager.
• This position is responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.
• Internal Liaison takes place with the branch staff. External liaison takes place with external customers.

Duties and Responsibilities (include but not limited to):
• Process remittance transactions accurately
• Ensure correct and valid documentation is provided by customers in order to ensure legal compliance
• Escalate any suspicious documentation to the branch manager before processing
• Manage own stock to ensure accurate balancing
• Maintain current knowledge of foreign exchange and Cash Stops App
• Complete daily system tests on the system, must achieve 100% or go back and try again
• Uphold the company brand
• Give information based on the training received
• To manage own professional and self-development

Key Requirements:
• Grade 12 / or equivalent (Essential)
• Mukuru Forex Consultant training course
• Must remain current and competent by passing tests and assignments (Essential)
• Understanding and speaking of a local language (Essential)
• 1-year Customer Service Consultant experience (Essential)
• Cash handling experience (Desirable)
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of Cash Stops App system

Additional Skills:
• Computer skills
• Telephone skills
• Verbal and written communication skills
• Organisational & administrative skills
• Attention to detail

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
•
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
• If you do not receive any response after two weeks, please consider your application unsuccessful.
• NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
• Interested and qualified? Click here to apply

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