Vacancy title:
Call Centre Agents

[Type: FULL_TIME, Industry: Human Services, Category: Customer Service]

Jobs at:
Client Care Solutions Limited

Deadline of this Job:
Thursday, June 12 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Monday, June 9 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Join Our Dynamic Team as a Call Centre Agent at Client Care Solutions (CCS) Ltd!

Client Care Solutions Limited is a Business Process Outsourcing (BPO) provider specializing in delivering world-class Call Centre Services. We partner with businesses of all sizes, across diverse industries, to optimize their customer interactions, enhance brand loyalty, and drive sustainable growth. Our Mission is to empower our clients to achieve their customer engagement goals by providing innovative, efficient, and scalable Call Centre Solutions that consistently exceed expectations.

Client Care Solutions (CCS) Ltd is looking for highly motivated and skilled Call Centre Agents to join our growing team.

As a Call Centre Agent, you will be responsible for:

• Handling inbound and outbound calls with professionalism and efficiency.
• Providing accurate information and solutions to customer inquiries.
• Resolving customer complaints and issues with empathy and a problem-solving mindset.
• Maintaining detailed and accurate records of customer interactions.
• Contributing to a positive and collaborative team environment.

What we’re looking for:

• Diploma or Certificate in a relevant field.
• 1-3 years of experience working in a call centre or customer support role.
• Strong active listening and verbal communication skills
• Proficiency in problem-solving
• Excellent data entry and typing skills
• Languages: English plus knowledge of at least 3 local languages preferably: Bemba, Nyanja, Tonga, Lozi, Lunda, Kaonde and Luvale.  (State the languages in your cover letter)

Why work with Client Care Solutions Ltd?

We offer a supportive work environment, opportunities for growth, and the chance to be part of a company that’s making a real impact in the customer service industry. If you’re ready to take the next step in your career and contribute to a vibrant team, apply today!

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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