Background

We are looking for a young and energetic individual to provide support to our Backoffice & Collections Department. The position requires a self-starter who is eager to learn and grow within a fast paced organisation.

This position will act as a link between clients and the institution by managing the collection of outstanding debts as well as pursuing defaulting clients in a timely manner. The position reports to the Backoffice & Collections Manager and will be based In Kitwe.

Responsibilities

• Make continuous follow-up on clients with overdue balances as per agreement and collection of outstanding balances from all debtors.
• Ensure that all arrear collection processes are carried out with the necessary mandate, whilst meeting the SLA targets and Quality Standards.
• Renegotiating payment plans and advising customers on their payment options whilst suggesting methods of payments to ensure sustainable recoveries.
• Ensure that Fincred complies with the necessary Governance in terms of Legislative and Audit Requirements. Follow up on all litigation processes to recover funds from Bad debtors.
• Identifying common trends in causes of defaults through communication with the client and employer as well as come up with strategies to mitigate the trends.
• Actively Participate in the Arrears Committee by presenting all delinquent clients and recommend solutions to arrears committee, implement committee’s decisions
• Constant monitoring of the Loan portfolio and Reporting portfolio Performance.
• Provide weekly consolidated reports on recoveries and strategies.
• Achieve allocated monthly collection targets.

Qualifications

• Grade 12 school certificate with 5 credits or better.
• Diploma/ Degree in a Commercial discipline from a reputable institution
• Work experience in a Financial Institution is an added advantage.
• Proficiency in English and fluency in Local Languages preferred.
• Valid Driver’s License

• Make continuous follow-up on clients with overdue balances as per agreement and collection of outstanding balances from all debtors.
• Ensure that all arrear collection processes are carried out with the necessary mandate, whilst meeting the SLA targets and Quality Standards.
• Renegotiating payment plans and advising customers on their payment options whilst suggesting methods of payments to ensure sustainable recoveries.
• Ensure that Fincred complies with the necessary Governance in terms of Legislative and Audit Requirements. Follow up on all litigation processes to recover funds from Bad debtors.
• Identifying common trends in causes of defaults through communication with the client and employer as well as come up with strategies to mitigate the trends.
• Actively Participate in the Arrears Committee by presenting all delinquent clients and recommend solutions to arrears committee, implement committee’s decisions
• Constant monitoring of the Loan portfolio and Reporting portfolio Performance.
• Provide weekly consolidated reports on recoveries and strategies.
• Achieve allocated monthly collection targets.

• Proficiency in English
• Fluency in Local Languages
• Valid Driver’s License

• Grade 12 school certificate with 5 credits or better.
• Diploma/ Degree in a Commercial discipline from a reputable institution
• Work experience in a Financial Institution is an added advantage.
• Proficiency in English and fluency in Local Languages preferred.
• Valid Driver’s License