Summary
Date Posted: Wednesday, July 29, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
OVERALL PURPOSE OF THE JOB
Reporting to the Lodge Manager, the Conference and Guest Room Services Officer will oversee the Lodge’s Front Office and Housekeeping operations. He/she will be responsible for ensuring smooth processes and compliance in terms of guest relation, housekeeping and reservation standards. .

PRINCIPLE ACCOUNTABILITIES
• Monitor all front office operations, including reservations, bookings and billing.
• Oversee Housekeeping and laundry operations, including inspections of guest rooms, offices, conference rooms, public areas and grounds to ensure that all tasks are carried out thoroughly.
• Provide supervisory guidance to Front Office, Housekeeping and Laundry staff.
• Cost control in all areas of operation and manage cleaning materials and other consumables.
• Maintain security of the Lodge and clients’ property in the guest rooms.
• Act on customer feedback and other recommendations by taking corrective action.

Job Skills: Not Specified

CANDIDATE PROFILE
The ideal candidate must possess the following requirements:
• A full Grade 12 Certificate
• A minimum of a diploma in Hospitality Management/ Housekeeping or its equivalent.
• At least three (3) years experience of having worked in a similar capacity in the hospitality industry.
• Excellent team player with well developed leadership and communication skills.
• Self starter with the ability to work independently.
• Knowledge of Microsoft Office.
• Ability to give clear and concise instructions with a proactive work style.
• Ability to work well under pressure and keep calm in difficult situations.
• Knowledge of Quality Management Systems will be added advantage.

Job Education Requirements: A minimum of a diploma in Hospitality Management/

Job Experience Requirements: At least three (3) years

Work Hours: 8

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Job application procedure
Submit your CV and Application on Company Website https://www.kgrtc.org.zm/careers-kgrtc.php 

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