Summary
Date Posted: Wednesday, February 22, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Counter Support Coordinator D – IRC241542 at Zambia, Lusaka, Zambia in FNB Zambia Mkushi Branch
Ends 02 Mar 2023

Purpose
To provide excellent service by processing customers transactions in a quick correct and efficient manner according to specified procedures.

Experience and qualifications
• Grade 12 certificate or relevant tertiary qualification
• 3 Years related experience.

Responsibilities
• Achieve net profit growth for business.
• Manage costs / expenses within approved budget to achieve cost.
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Manage the migration of accounts from transactional to Self Service.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies.
• Maximise cross sell opportunities and strengthen client relationships.

Work Hours: 8

Experience in Months: 36

Level of Education: Professional Certificate

Job application procedure
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