Customer Care Agent
2025-09-20T21:56:28+00:00
Hike My Ride
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FULL_TIME
Lusaka
Lusaka
10101
Zambia
Transportation, Distribution, and Logistics
Customer Service
2025-09-25T17:00:00+00:00
Zambia
8
Responsibilities
- Customer Support
- Answer inbound calls, emails, or chats from customers.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints, resolve issues, and escalate when necessary.
2. Sales & Upselling
- Make outbound calls to promote products and services.
- Convert inquiries into sales opportunities.
- Cross-sell or upsell additional services where applicable.
3. Technical Support
- Assist customers in troubleshooting technical problems.
- Walk clients through step-by-step solutions.
- Report recurring issues to the technical or product teams.
4. Data Entry & Record Keeping
- Log all interactions in the company’s CRM system.
- Maintain accurate records of customer queries and solutions provided.
- Update customer accounts and profiles.
5. Follow-Ups & Relationship Management
- Conduct follow-up calls to ensure customer satisfaction.
- Maintain positive relationships to encourage customer loyalty.
- Track and resolve pending customer issues.
6. Performance & Compliance
- Meet or exceed daily/weekly/monthly call and performance targets.
- Adhere to call center scripts, company policies, and quality standards.
- Ensure compliance with data protection and confidentiality guidelines.
7. Team Collaboration
- Work closely with supervisors and other departments to improve processes.
- Share customer feedback to help improve services and products.
- Participate in training sessions and team meetings.
Qualifications
-Full grade 12 school certificate
-Degree/Diploma in sales and marketing
– At Least 1 year experience in the same role
Customer Support Answer inbound calls, emails, or chats from customers. Provide accurate information about products, services, and company policies. Handle customer complaints, resolve issues, and escalate when necessary. 2. Sales & Upselling Make outbound calls to promote products and services. Convert inquiries into sales opportunities. Cross-sell or upsell additional services where applicable. 3. Technical Support Assist customers in troubleshooting technical problems. Walk clients through step-by-step solutions. Report recurring issues to the technical or product teams. 4. Data Entry & Record Keeping Log all interactions in the company’s CRM system. Maintain accurate records of customer queries and solutions provided. Update customer accounts and profiles. 5. Follow-Ups & Relationship Management Conduct follow-up calls to ensure customer satisfaction. Maintain positive relationships to encourage customer loyalty. Track and resolve pending customer issues. 6. Performance & Compliance Meet or exceed daily/weekly/monthly call and performance targets. Adhere to call center scripts, company policies, and quality standards. Ensure compliance with data protection and confidentiality guidelines. 7. Team Collaboration Work closely with supervisors and other departments to improve processes. Share customer feedback to help improve services and products. Participate in training sessions and team meetings.
Full grade 12 school certificate -Degree/Diploma in sales and marketing – At Least 1 year experience in the same role
JOB-68cf230cb1546
Vacancy title:
Customer Care Agent
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Customer Service]
Jobs at:
Hike My Ride
Deadline of this Job:
Thursday, September 25 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Saturday, September 20 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Responsibilities
- Customer Support
- Answer inbound calls, emails, or chats from customers.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints, resolve issues, and escalate when necessary.
2. Sales & Upselling
- Make outbound calls to promote products and services.
- Convert inquiries into sales opportunities.
- Cross-sell or upsell additional services where applicable.
3. Technical Support
- Assist customers in troubleshooting technical problems.
- Walk clients through step-by-step solutions.
- Report recurring issues to the technical or product teams.
4. Data Entry & Record Keeping
- Log all interactions in the company’s CRM system.
- Maintain accurate records of customer queries and solutions provided.
- Update customer accounts and profiles.
5. Follow-Ups & Relationship Management
- Conduct follow-up calls to ensure customer satisfaction.
- Maintain positive relationships to encourage customer loyalty.
- Track and resolve pending customer issues.
6. Performance & Compliance
- Meet or exceed daily/weekly/monthly call and performance targets.
- Adhere to call center scripts, company policies, and quality standards.
- Ensure compliance with data protection and confidentiality guidelines.
7. Team Collaboration
- Work closely with supervisors and other departments to improve processes.
- Share customer feedback to help improve services and products.
- Participate in training sessions and team meetings.
Qualifications
-Full grade 12 school certificate
-Degree/Diploma in sales and marketing
– At Least 1 year experience in the same role
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
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