Vacancy title:
Customer Care Agent

[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]

Jobs at:
iSON Technologies

Deadline of this Job:
Monday, September 1 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Wednesday, August 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Customer Care Agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.

The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.

Qualifications

• Must have completed 12 years of schooling and acquired a minimum of at least 5 credits (English Inclusive)
• Degree or Diploma will be an added advantage
• Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
• Good typing speed and computer skills, particularly with regard to Microsoft office applications
• Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
• Ability to work in a team environment.

Work Hours: 8

Experience in Months: 144

Level of Education: bachelor degree

Job application procedure
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