Vacancy title:
Customer Care Assistant

[ Type: FULL TIME , Industry: Ngo , Category: Social services/non profit ]

 

Jobs at:

Care Cooperative Savings and Credit Society Ltd (CareCoop)

Deadline of this Job:
25th September2019  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Friday, September 13, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
EMPLOYMENT OPPORTUNITY Applications are invited from suitably qualified, experienced, highly motivated and reliable individuals to join our significantly growing team of professionals for the positions of Loan Officer and Customer Care Assistant at Care Cooperative Savings and Credit Society Limited herein referred to as “CareCoop”. ORGANISATIONAL PROFILE CareCoop is a member driven Savings and Credit Society Organisation (SACCO) registered under the Ministry of Commerce, Trade and Industry. The company has experienced phenomenal growth in the last few years and now seeks to fill the following position CUSTOMER CARE ASSISTANT OVERALL PURPOSE OF THE JOB To work with the Customer Relations and Marketing Officer, interacting with clients, one-on-one daily, addressing concerns, making sales, and processing of customer requests as well as ensure that customer service is administered in accordance with CareCoop Policies and standards, in a mutually beneficial manner, to ensure lasting goodwill between the CareCoop and all relevant stakeholders. .

  PRINCIPLE ACCOUNTABILITIES
Main duties include; but are not limited to the following:
• Handle complaints, provide appropriate solutions and alternatives within the time limits stipulated in the CareCoop Customer Service manual and follow up to ensure solution.
• Explaining to customers the different types of loans, share offers and savings available and their respective terms and conditions, including eligibility.
• Receiving all incoming telephone calls in a pleasant and official manner, deal with queries through emails and walk in members and direct them to the correct destination.
• Preparation of payment vouchers.
• Creating new members into the system and receiving membership forms once approved and feedback is given to new members.
• Registration and submission of loan applications and withdrawals, offsets, savings adjustment and share purchasing forms.

Skills:

• Exceptional communication skills, both written and verbal
• Sales and marketing skills is a plus
• Outstanding phone and mail etiquette
• Ability to remain calm and professional, even with challenging clients.
• Ability to learn about our changing product lines and articulate specifications clearly.
• Ability to thrive in a fast – paced work environment.
• Knowledge of Internet software; Spreadsheet software and Word Processing software.

Reporting lines; Reports directly to the Customer Relations and Marketing Officer• Exceptional communication skills, both written and verbal
• Sales and marketing skills is a plus
• Outstanding phone and mail etiquette
• Ability to remain calm and professional, even with challenging clients.
• Ability to learn about our changing product lines and articulate specifications clearly.
• Ability to thrive in a fast – paced work environment.
• Knowledge of Internet software; Spreadsheet software and Word Processing software.
• Reporting lines; Reports directly to the Customer Relations and Marketing Officer

  CANDIDATE PROFILE
a) Minimum Secondary Education:
i. Grade 12 School Certificate with a minimum of five (5) ‘O’ Levels (Credit or better)
b) Minimum Vocational/Professional Qualifications:
i. Diploma in Marketing, Banking and Finance, Business Administration, Economics or any other relevant Business-Related field
c) Minimum Relevant Pre-Job Experience:
i. At least 1+ years’ experience working in a similar role
ii. A sound knowledge of micro finance, principles, and practices of banking

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

 

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Job application procedure
Interested and qualified candidates should email their application letters supported by copies of academic and professional qualifications with CVs as a single document in PDF to jobs@carecoop.co.zm  not later than 25th September 2019, Applicants must provide day time contact numbers and three (3) traceable references. The subject line for the email must be ‘Customer Care Assistant Application’. Only short-listed candidates will be contacted.

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