Summary
Date Posted: Thursday, March 06 2025, Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities:
• Regular communication with listed customers
• Prospecting for new customers and updating LIT Sales
• Receiving and attending/escalating customer inquiries / queries / Complaints / Compliments
• Documenting all customer inquiries / queries / Complaints / Compliments.
• Soliciting for van sales preorders
• Creation of weekly Route & Travel Plans for van sales
• Coordinating between Customers & Van Sales Executives during operations.
• Sales data analysis and Reconciliation Reports
• Daily and weekly van sales performance reports
• Reception Duties
• Receiving of items from Suppliers and dispatching supplied items to other stations.
• Other assigned duties.

Qualifications and Skills:
• Diploma or Certificate in insurance with an added advantage in Sales and Marketing.
• Member of the Zambia Institute of marketing
• Excellent listening skills uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
• Good typing speed and computer skills, particularly with regard to Microsoft office applications good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Key Competencies:
• Leadership and team management
• Analytical thinking and problem-solving
• Effective communication and interpersonal skills
• Time management and organization
• Knowledge of health and safety standards

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Should you be interested in applying for these roles, please submit your detailed CV to recruitment@mansasugar.com . The subject of your email should read: Application: Customer Care Executive, respectively.
• Closing date for applications: Sunday 9 March 2025.
• Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable.
• Mansa Sugar limited is an equal opportunity employer and strongly advises both males and females to apply.
Should you not hear from us within 4 weeks after the closing date, please accept that your application was unsuccessful.

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