Customer Service Officer
2025-07-28T10:07:30+00:00
Private Tutors Zambia Ltd
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FULL_TIME
Lusaka
Lusaka
10101
Zambia
Education, and Training
Customer Service
2025-08-31T17:00:00+00:00
Zambia
8
We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.
JOB DESCRIPTION
-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Providing feedback on the efficiency of the customer service process.
-Ensure customer satisfaction and provide professional customer support.
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Take the extra mile to engage customers
-Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
-Perform other related duties as assigned
JOB REQUIREMENTS
-Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration
-Proven customer support experience in the Service Industry
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multitask, prioritize, and manage time effectively
-Ability to stay calm when customers are stressed or upset.
-Open to females only
To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. -Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Providing feedback on the efficiency of the customer service process. -Ensure customer satisfaction and provide professional customer support. -Identify and assess customers’ needs to achieve satisfaction -Build sustainable relationships and trust with customer through open and interactive communication -Provide accurate, valid and complete information by using the right methods/tools -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution -Take the extra mile to engage customers -Ensure that appropriate actions are taken to resolve customers’ problems and concerns. -Perform other related duties as assigned
Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration -Proven customer support experience in the Service Industry -Customer orientation and ability to adapt/respond to different types of characters -Excellent communication and presentation skills -Ability to multitask, prioritize, and manage time effectively -Ability to stay calm when customers are stressed or upset. -Open to females only
JOB-68874be2ce360
Vacancy title:
Customer Service Officer
[Type: FULL_TIME, Industry: Education, and Training, Category: Customer Service]
Jobs at:
Private Tutors Zambia Ltd
Deadline of this Job:
Sunday, August 31 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Monday, July 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.
JOB DESCRIPTION
-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Providing feedback on the efficiency of the customer service process.
-Ensure customer satisfaction and provide professional customer support.
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Take the extra mile to engage customers
-Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
-Perform other related duties as assigned
JOB REQUIREMENTS
-Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration
-Proven customer support experience in the Service Industry
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multitask, prioritize, and manage time effectively
-Ability to stay calm when customers are stressed or upset.
-Open to females only
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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