Vacancy title:
Customer Service Representative Vacancy

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]

Jobs at:
Proflight Zambia

Deadline of this Job:
Friday, April 4 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, March 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

JOB DETAILS

• Number of Vacancies: 1
• Contract Term: 6 Months
• Reporting to: Reservations Manager
• Location: Proflight Zambia Head Office and Lusaka Airport Office
• Application Deadline: 04 April 2025
• Start Date: 01 May 2025

RESPONSIBILITIES INCLUDE

Making Bookings:

• Placement of new bookings.
• Changing bookings.
• Re-instating bookings.
• Adding excess baggage into bookings.
• Collection of payments for tickets, excess baggage, change fees, etc.
• Composing/answering emails using correct email etiquette.
• Answering phone calls using correct phone etiquette.
• Issuing, re-issuing, and voiding of tickets using correct airline procedures.
• Sales reconciliation for each day’s sales.
• Attending to customer complaints in person, over the phone/email, and responding in accordance with Customer Service policies.
• Assisting passengers with all elements of their customer experience with Proflight Zambia while maintaining high levels of customer service.
• Assisting the marketing department.
• Promoting special offers.
• Engaging with travel agents, corporates.
• Conducting sales visits and providing feedback.
• Attending to other duties assigned by the Reservations Manager.

QUALIFICATIONS

• Minimum of a certificate or equivalent qualification.
• At least 1 year of experience in the airline industry.
• Knowledge and/or experience in a reservation department.
• Experience in sales and marketing, preferably within the travel or airline industry.
• Strong communication and interpersonal skills for engaging with travel agents and customers.

SKILLS

• Strong interpersonal skills.
• Proficiency in English, adequate for job functions.
• Awareness of emergency response actions.
• Flexibility and ability to work under pressure and multitask.

Work Hours: 8

Experience in Months: 12

Level of Education: professional certificate

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Applicants should email their cover letter, Curriculum Vitae, and applications as a single PDF file with the subject line “Customer Service Rep.”
• Application Deadline: 04 April 2025 at 17:00 hours.
• Note: Only shortlisted candidates for the interview will be contacted.
• Candidates must verify their qualifications with the Zambia Qualifications Authority.

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