Our Logistics business is looking for an energetic, Proactive and detail oriented individual for a role of Dispatch Officer within our fast-paced Operations Department.

Key Responsibilities

• Shipment Documentation

Prepare and process dispatch documents such as delivery notes, invoices, waybills, and manifests. Ensure all packages are properly labelled with correct addresses and tracking numbers.

• Package Coordination

Receive, record, and verify parcels for dispatch. Match packages with customer orders and delivery schedules. Ensure correct loading of parcels onto delivery vehicles.

• Communication & Customer Service

Liaise with drivers, riders, and customers regarding delivery schedules and updates. Respond to customer inquiries about dispatch status. Report delays, damages, or missing items promptly.

• Data Entry & Record Keeping

Update dispatch logs, tracking systems, and records accurately. Maintain a database of dispatched and pending deliveries.

• Coordination with Operations

Work with warehouse and logistics teams to ensure timely order preparation. Monitor dispatch timelines to avoid delays.

• Compliance & Safety

Ensure that packages meet courier company and regulatory requirements Follow company safety standards during loading and handling of parcels.

• Reporting

Generate daily/weekly dispatch reports for management. Highlight challenges such as route delays, lost packages, or customer complaints.

Qualifications

1. Minimum of a certificate in logistics, Business or related training.
2. Proven Experience of at least one (1) year working on a similar environment is an added advantage
3. Ability to work independently and collaboratively in a team environment.
4. Proficient in using Microsoft Office suite.

Skills

Reporting and writing skills, Attention to detail

Problem-solving skills, Customer service skills,

Communication skills, Good Negotiation skills

• Shipment Documentation
• Package Coordination
• Communication & Customer Service
• Data Entry & Record Keeping
• Coordination with Operations
• Compliance & Safety
• Reporting

• Reporting and writing skills
• Attention to detail
• Problem-solving skills
• Customer service skills
• Communication skills
• Good Negotiation skills

• Minimum of a certificate in logistics, Business or related training
• Proven Experience of at least one (1) year working on a similar environment is an added advantage
• Ability to work independently and collaboratively in a team environment
• Proficient in using Microsoft Office suite