Summary
Date Posted: Friday, January 24 2025, Base Salary: Not Disclosed

JOB DETAILS:
At Sherbourne Hotel, we take pride in delivering exceptional experiences to our guests. We’re a warm, welcoming hotel that focuses on providing outstanding customer service, and we’re looking for a Front Desk Agent to join our dedicated team. If you have a passion for hospitality and enjoy creating memorable experiences, we want to hear from you!

Key Responsibilities:
• Greet and check-in/check-out guests with a friendly and professional attitude.
Answer inquiries, provide information about hotel services, and assist guests with special requests.
Manage reservations, cancellations, and adjustments using our property management system.
Ensure guest satisfaction by resolving any issues or complaints promptly and professionally.
Handle payment transactions, process cash and credit card transactions accurately.
Maintain knowledge of hotel amenities, local attractions, and special events.
Collaborate with housekeeping and maintenance teams to ensure a seamless guest experience.
Follow all safety and security procedures to ensure the well-being of our guests and team.

Requirements:
• Previous experience in customer service or hospitality is preferred.
Excellent communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Strong problem-solving skills with a positive attitude.
Basic computer proficiency and experience with property management systems is a plus.
Availability to work flexible hours, including nights, weekends, and holidays.
A passion for providing outstanding customer service.

What We Offer:
• Competitive pay and benefits package.
Opportunities for growth and career advancement.
A supportive and friendly work environment.
Training and development to help you succeed.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you are looking to be part of a dynamic team in the hospitality industry and enjoy providing exceptional guest service, apply today to join our team at Sherbourne Hotel.

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