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Vacancy title:
General Manager Travel Agency
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
Incar Zambia Limited
Deadline of this Job:
Thursday, July 31 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, July 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description:
We are looking for a hands-on and experienced General Manager to lead the operations of our travel agency. This role requires someone with strong leadership, sales, and operational skills to manage the day-to-day business and drive growth. The successful candidate must have a solid understanding of the Zambian travel industry and a proven ability to deliver excellent customer service.
Key Responsibilities:
- Oversee daily operations of the travel agency, ensuring smooth service delivery.
- Lead corporate travel sales and participate in tender bids for travel management contracts.
- Build and maintain strong relationships with airlines, embassies, hotels, and clients.
- Handle travel bookings, quotations, and itinerary planning where necessary.
- Monitor sales performance, manage budgets, and ensure profitability.
- Supervise and support a small team of travel consultants and support staff.
- Ensure effective use of GDS platforms (e.g. Galileo or Amadeus) and maintain up-to-date travel knowledge.
- Stay informed about visa requirements, travel restrictions, and insurance options.
Requirements:
- Diploma or Degree in Travel & Tourism, Business Administration, or a related field.
- Minimum of 5 years’ experience in the travel industry, with at least 2 years in a leadership role.
- Proficiency in GDS platforms such as Galileo or Amadeus.
- Experience in corporate travel services and tender processes.
- Strong organizational, financial management, and customer service skills.
- Ability to work in a small team and take initiative in driving business growth.
Work Hours: 8
Experience in Months: 60
Level of Education: associate degree
Job application procedure
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