Background

Indo Zambia Bank Limited, a commercial bank that has been operating in Zambia since 1984, with a branch network of 37 branches and 7 agencies across the country, the bank has exciting career opportunities for individuals seeking to grow in the banking and financial services sector.

IT DEPARTMENT

Job Purpose

The Information Technology Department is a strategic enabler of the Bank’s operations, ensuring seamless integration of technology with business objectives. This is a Senior Management role responsible for defining and implementing the Bank’s IT strategy in alignment with corporate goals, managing IT infrastructure, solutions, and operations, and ensuring compliance with regulatory and security standards. The position oversees IT risk management of the Bank, vendor relationships, and drives innovation to support digital transformation initiatives while ensuring system uptime and security.

Under the supervision of the Managing Director the following are among the key responsibilities:

Key Responsibilities

IT Leadership and Strategy

• Define and implement the Bank’s IT strategy in close alignment with management objectives and Board directives.
• Conduct the Bank’s IT affairs in an effective, responsible, and ethical manner consistent with strategic plans.
• Implement policies and strategies approved by the Board and communicate them to relevant staff.
• Prepare and manage the annual IT budget, ensuring cost optimization and monthly review/reporting.
• Provide the Board and shareholders with timely and relevant IT reports, including IT status updates.
• Ensure successful roll-out of IT projects within agreed timelines and budgets.
• Maintain sufficient IT staff and develop annual Learning & Development and Performance Appraisal plans for direct subordinates.

IT Operations and Infrastructure

• Ensure 100% system uptime and overall monitoring, follow-up, expansion, and management of the Bank’s IT portfolio.
• Guarantee delivery of IT infrastructure, solutions, and operational services, including continuous improvement initiatives.
• Manage in-house development of IT solutions in line with Enterprise Architecture principles.
• Oversee deployment of global IT solutions and ensure compliance with related local regulations.
• Extend guidance to branches and Head Office departments on IT-related matters.
• Introduce new IT products and digital solutions to enhance banking operations.

Compliance and Risk Management

• Ensure adherence to Enterprise Architecture, Information Technology, and Information Security principles, policies, and standards.
• Guarantee compliance with Bank policies, standards, procedures, and local legislation/ regulations, including IT provisions in the Banking and Financial Services Act and directives from the Bank of Zambia.
• Conduct revolving reviews of IT-related business risk areas and implement mitigation measures.
• Define and implement IT continuity plans and related procedures.
• Ensure security of IT infrastructure and compliance with software licensing requirements.

Performance and People Management

• Manage IT team performance and oversee Information Security office reporting to the Managing Director.
• Obtain, develop, and maintain staff capable of achieving IT function goals and supporting strategic objectives.
• Foster collaboration across all levels of the organization to optimize business processes.

Required Skills and Attributes

• Strategic and operational planning and control.
• Strong leadership and decision-making abilities.
• Excellent negotiation and vendor management skills.
• Knowledge of banking solutions, digital channels, cybersecurity, and procurement processes.
• Ability to align business and technology in financial services.

Qualifications and Experience

• Bachelor’s degree in computing, Information Technology, Information Systems, or related field.
• MBA or equivalent is an added advantage.
• Minimum 12 years’ experience heading and managing the IT department’s operations, infrastructure and information security in a financial institution.
• Professional certifications such as, COBIT, ITIL, ISO, or other relevant IT certifications.
• Familiarity with banking solutions, digital product integration, and cybersecurity.
• Willingness to travel internationally.
• Must be a full Member or fellow of ICTAZ

• Define and implement the Bank’s IT strategy in close alignment with management objectives and Board directives.
• Conduct the Bank’s IT affairs in an effective, responsible, and ethical manner consistent with strategic plans.
• Implement policies and strategies approved by the Board and communicate them to relevant staff.
• Prepare and manage the annual IT budget, ensuring cost optimization and monthly review/reporting.
• Provide the Board and shareholders with timely and relevant IT reports, including IT status updates.
• Ensure successful roll-out of IT projects within agreed timelines and budgets.
• Maintain sufficient IT staff and develop annual Learning & Development and Performance Appraisal plans for direct subordinates.
• Ensure 100% system uptime and overall monitoring, follow-up, expansion, and management of the Bank’s IT portfolio.
• Guarantee delivery of IT infrastructure, solutions, and operational services, including continuous improvement initiatives.
• Manage in-house development of IT solutions in line with Enterprise Architecture principles.
• Oversee deployment of global IT solutions and ensure compliance with related local regulations.
• Extend guidance to branches and Head Office departments on IT-related matters.
• Introduce new IT products and digital solutions to enhance banking operations.
• Ensure adherence to Enterprise Architecture, Information Technology, and Information Security principles, policies, and standards.
• Guarantee compliance with Bank policies, standards, procedures, and local legislation/ regulations, including IT provisions in the Banking and Financial Services Act and directives from the Bank of Zambia.
• Conduct revolving reviews of IT-related business risk areas and implement mitigation measures.
• Define and implement IT continuity plans and related procedures.
• Ensure security of IT infrastructure and compliance with software licensing requirements.
• Manage IT team performance and oversee Information Security office reporting to the Managing Director.
• Obtain, develop, and maintain staff capable of achieving IT function goals and supporting strategic objectives.
• Foster collaboration across all levels of the organization to optimize business processes.

• Strategic and operational planning and control.
• Strong leadership and decision-making abilities.
• Excellent negotiation and vendor management skills.
• Knowledge of banking solutions, digital channels, cybersecurity, and procurement processes.
• Ability to align business and technology in financial services.
• Familiarity with banking solutions, digital product integration, and cybersecurity.

• Bachelor’s degree in computing, Information Technology, Information Systems, or related field.
• MBA or equivalent is an added advantage.
• Minimum 12 years’ experience heading and managing the IT department’s operations, infrastructure and information security in a financial institution.
• Professional certifications such as, COBIT, ITIL, ISO, or other relevant IT certifications.
• Familiarity with banking solutions, digital product integration, and cybersecurity.
• Willingness to travel internationally.
• Must be a full Member or fellow of ICTAZ