Housekeeping Manager
2025-04-25T13:40:26+00:00
Grand Palace Hotel
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Management
2025-05-08T17:00:00+00:00
Zambia
8
We are looking for a proactive, detail-oriented, and guest-focused Housekeeping Manager to lead our Housekeeping Department at Grand Palace Hotel in Lusaka, Zambia.
In this pivotal role, you will oversee all aspects of cleanliness, staff training, scheduling, and inventory management to ensure our guests enjoy immaculate rooms and public areas every day.
Position Overview
As Housekeeping Manager, you will:
- Lead, inspire, and develop a high-performing team of housekeeping and laundry attendants.
- Establish and maintain efficient standard operating procedures (SOPs) and shift rotas.
- Ensure every guest room and public area meets—or exceeds—our company’s sanitation, safety, comfort, and aesthetic standards.
- Collaborate closely with Front Office, Accounts, and Purchasing to manage inventories, room readiness, and supplier relationships.
- Actively participate in room-wellness inspections alongside the General Manager to safeguard guest satisfaction.
Key Responsibilities
- Ensure rooms are made up according to company standards and pre-arrival lists are delivered promptly to Front Office.
- Gather arrival and departure reports; prepare group rooming lists.
- Handle and resolve guest complaints swiftly and professionally.
- Verify all billing, routing, and credit‐policy instructions are correctly applied to guest files.
- Maintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
- Work with Accounts and the General Store to organize inventories of fixed assets.
- Assist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
- Prepare regular management reports on housekeeping performance, supply usage, and staffing metrics.
- Participate in cross-departmental meetings to align on occupancy forecasts, special events, and wellness initiatives.
- Maintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
- Work with Accounts and the General Store to organize inventories of fixed assets.
- Assist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
- Recruit, train, and evaluate housekeeping and laundry staff; recommend promotions and transfers.
- Organize on-the-job training sessions and measure their effectiveness.
- Conduct regular staff briefings to reinforce health, safety, and company policies, and to foster team spirit.
- Develop, implement, and refine SOPs for cleaning, pest eradication, and maintenance reporting.
- Draw up and manage shift rotas, ensuring optimal coverage during high occupancy and “walk”-risk periods.
- Perform daily inspections of guest rooms, public areas, and back-of-house sections; coordinate repairs and routine maintenance.
Benefits & Remuneration
- Competitive salary
- Free lunch at the Hotel during your shift
- Gratuity payments
Liaise with Central Reservations to communicate new rate plans, promotions, and packages. Maintain and update the in-house reservation system and PMS with accurate rate codes, packages, and tracking codes. Monitor and manage all room categories to identify yield management and revenue-maximizing opportunities. Supervise Group Reservations Coordinators and ensure contractual compliance, planner satisfaction, and optimal inventory use. Handle all aspects of group reservations, including pre-arrival planning, rooming lists, and block management. Ensure efficient handling of high-occupancy periods and prevent guest relocations (“walks”) while protecting hotel profitability. Receive and process contracts for group allotments, and create/manage those allotments in the PMS. Train front desk staff in taking reservations, handling guest inquiries, and maintaining professional phone and email etiquette. Manage and monitor reservations to optimize room occupancy and ADR through suggestive selling and revenue management systems. Ensure all reservation requests are processed accurately and on time, with attention to hotel standards. Maintain clear and organized records of room availability, amendments, daily pickup reports, cancellations, no-shows, etc. Process all reservation changes, no-shows, retentions, and cancellations in line with hotel policy. Verify proper application of billing instructions, payment methods, and routing as per credit policies. Assist in the preparation and execution of the group pre-arrival process.
Competitive salary Free lunch at the Hotel during your shift Gratuity payments
Minimum of 3–5 years of experience in a hotel reservations or front office environment, with at least 1 year in a supervisory or managerial role. Strong experience using a Property Management System (PMS), such as Opera, Protel, or similar. Excellent analytical skills and attention to detail. Strong interpersonal and communication skills. Proven ability to manage high-pressure situations and multiple priorities. Self-motivated with a passion for service and operational excellence. Experience with group and event bookings is a strong advantage.
JOB-680b90cace548
Vacancy title:
Housekeeping Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]
Jobs at:
Grand Palace Hotel
Deadline of this Job:
Thursday, May 8 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, April 25 2025, Base Salary: Not Disclosed
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JOB DETAILS:
We are looking for a proactive, detail-oriented, and guest-focused Housekeeping Manager to lead our Housekeeping Department at Grand Palace Hotel in Lusaka, Zambia.
In this pivotal role, you will oversee all aspects of cleanliness, staff training, scheduling, and inventory management to ensure our guests enjoy immaculate rooms and public areas every day.
Position Overview
As Housekeeping Manager, you will:
- Lead, inspire, and develop a high-performing team of housekeeping and laundry attendants.
- Establish and maintain efficient standard operating procedures (SOPs) and shift rotas.
- Ensure every guest room and public area meets—or exceeds—our company’s sanitation, safety, comfort, and aesthetic standards.
- Collaborate closely with Front Office, Accounts, and Purchasing to manage inventories, room readiness, and supplier relationships.
- Actively participate in room-wellness inspections alongside the General Manager to safeguard guest satisfaction.
Key Responsibilities
- Ensure rooms are made up according to company standards and pre-arrival lists are delivered promptly to Front Office.
- Gather arrival and departure reports; prepare group rooming lists.
- Handle and resolve guest complaints swiftly and professionally.
- Verify all billing, routing, and credit‐policy instructions are correctly applied to guest files.
- Maintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
- Work with Accounts and the General Store to organize inventories of fixed assets.
- Assist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
- Prepare regular management reports on housekeeping performance, supply usage, and staffing metrics.
- Participate in cross-departmental meetings to align on occupancy forecasts, special events, and wellness initiatives.
- Maintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
- Work with Accounts and the General Store to organize inventories of fixed assets.
- Assist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
- Recruit, train, and evaluate housekeeping and laundry staff; recommend promotions and transfers.
- Organize on-the-job training sessions and measure their effectiveness.
- Conduct regular staff briefings to reinforce health, safety, and company policies, and to foster team spirit.
- Develop, implement, and refine SOPs for cleaning, pest eradication, and maintenance reporting.
- Draw up and manage shift rotas, ensuring optimal coverage during high occupancy and “walk”-risk periods.
- Perform daily inspections of guest rooms, public areas, and back-of-house sections; coordinate repairs and routine maintenance.
Benefits & Remuneration
- Competitive salary
- Free lunch at the Hotel during your shift
- Gratuity payments
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- Please send your CV by 8th May 2025. In your subject line, include “Housekeeping Manager – Lusaka” to ensure your application is reviewed promptly.
- We look forward to welcoming a dynamic Housekeeping Manager to our team and elevating the guest experience at Grand Palace Hotel.
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