JOB PURPOSE

The Human Resource Manager will be responsible for developing, implementing, and managing human resource strategies, policies, and systems that support Bienvenue Private Security Ltd’s operational excellence, regulatory compliance, workforce discipline, and sustainable growth. The role is critical in managing security personnel recruitment, training, performance, welfare, and compliance with labour and security industry regulations.

KEY RESPONSIBILITIES

1. Strategic HR Management

• Develop and implement HR policies, procedures, and structures aligned with the company’s security operations and business objectives.
• Advise management on labour laws, employment best practices, and security-sector compliance.
• Support organizational growth through workforce planning and manpower optimization.

2. Recruitment & Selection

• Lead recruitment and vetting of security officers, supervisors, and administrative staff.
• Ensure background checks, NRC verification, references, and physical fitness standards are adhered to.
• Coordinate onboarding, induction, and deployment readiness for all new employees.

3. Training & Development

• Coordinate mandatory security training, refresher courses, and professional development programs.
• Work closely with Operations to ensure guards meet industry standards in discipline, appearance, and conduct.
• Maintain training records and certifications.

4. Performance Management & Discipline

• Implement performance appraisal systems for both operational and administrative staff.
• Manage disciplinary procedures in line with company policy and labour law.
• Promote high standards of conduct, punctuality, and professionalism among security personnel.

5. Employee Relations & Welfare

• Act as the primary liaison between management and employees.
• Handle grievances, conflict resolution, and employee welfare issues.
• Support staff motivation, retention, and morale in a high-risk work environment.

6. Compliance & Records Management

• Ensure compliance with Zambian labour laws, NAPSA, NHIMA, and other statutory requirements.
• Maintain accurate employee records, contracts, leave schedules, and disciplinary logs.
• Prepare HR reports for management and audits.

7. Payroll & Attendance Support

• Work closely with Accounts to ensure accurate payroll inputs, overtime records, and attendance tracking.
• Monitor absenteeism, site attendance, and shift compliance.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or a related field.
• Minimum of 5 years’ experience, preferably within private security, law enforcement, or a structured operational environment.
• Strong understanding of Zambian labour laws and employment regulations.
• Experience managing large, disciplined workforces (guards, supervisors, shift teams).
• Membership with Zambia Institute of Human Resource Management (ZIHRM) is an added advantage.

KEY COMPETENCIES & SKILLS

• High level of integrity, confidentiality, and professionalism
• Strong leadership and people management skills
• Excellent conflict resolution and disciplinary handling abilities
• Ability to work under pressure and handle sensitive security-related issues
• Strong documentation, reporting, and organizational skills
• Excellent communication skills (written and verbal)

WORKING CONDITIONS

• Office-based with frequent interaction with operational sites
• May require availability outside normal working hours due to security operations

• Develop and implement HR policies, procedures, and structures aligned with the company’s security operations and business objectives.
• Advise management on labour laws, employment best practices, and security-sector compliance.
• Support organizational growth through workforce planning and manpower optimization.
• Lead recruitment and vetting of security officers, supervisors, and administrative staff.
• Ensure background checks, NRC verification, references, and physical fitness standards are adhered to.
• Coordinate onboarding, induction, and deployment readiness for all new employees.
• Coordinate mandatory security training, refresher courses, and professional development programs.
• Work closely with Operations to ensure guards meet industry standards in discipline, appearance, and conduct.
• Maintain training records and certifications.
• Implement performance appraisal systems for both operational and administrative staff.
• Manage disciplinary procedures in line with company policy and labour law.
• Promote high standards of conduct, punctuality, and professionalism among security personnel.
• Act as the primary liaison between management and employees.
• Handle grievances, conflict resolution, and employee welfare issues.
• Support staff motivation, retention, and morale in a high-risk work environment.
• Ensure compliance with Zambian labour laws, NAPSA, NHIMA, and other statutory requirements.
• Maintain accurate employee records, contracts, leave schedules, and disciplinary logs.
• Prepare HR reports for management and audits.
• Work closely with Accounts to ensure accurate payroll inputs, overtime records, and attendance tracking.
• Monitor absenteeism, site attendance, and shift compliance.

• High level of integrity, confidentiality, and professionalism
• Strong leadership and people management skills
• Excellent conflict resolution and disciplinary handling abilities
• Ability to work under pressure and handle sensitive security-related issues
• Strong documentation, reporting, and organizational skills
• Excellent communication skills (written and verbal)

• Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or a related field.
• Minimum of 5 years’ experience, preferably within private security, law enforcement, or a structured operational environment.
• Strong understanding of Zambian labour laws and employment regulations.
• Experience managing large, disciplined workforces (guards, supervisors, shift teams).
• Membership with Zambia Institute of Human Resource Management (ZIHRM) is an added advantage.