POSITION OVERVIEW

Reporting directly to the IT Officer, the role of the IT Assistant is to support the IT & Health Information function of the Hospital. He/she will responsible for installing, configuring and monitoring computer hardware, software and networks in accordance with CURE International’s standard, diagnosing faults and solving technical problems as and when required.

KEY RESPONSIBILITIES

User Support (Help Desk)

• Troubleshooting: Serving as the first point of contact for employees experiencing technical issues with computers, printers, or software.
• Onboarding: Setting up workstations, accounts, and credentials for new hires.
• Training: Assisting staff with basic training on how to use company hardware or software (e.g., Microsoft Office, Slack, Zoom).
• Password Management: Resetting passwords and unlocking accounts in systems like Active Directory.

Hardware & Software Maintenance

• Installations: Installing and configuring operating systems (Windows, macOS, Linux) and applications.
• Repairs: Performing basic hardware repairs (e.g., upgrading RAM, replacing hard drives) or coordinating repairs with external vendors.
• Updates: Ensuring all systems have the latest security patches and software updates.
• Inventory Management: Tracking IT assets, including laptops, monitors, cables, and software licenses.

Network & System Support

• Connectivity: Troubleshooting local network issues (Wi-Fi, LAN) and internet connectivity.
• Backups: assisting with routine data backups to ensure company data is secure.
• Security: Monitoring antivirus software and reporting potential security breaches or phishing attempts to senior staff.

Database Training

• Assist the IT Officer in providing hospital staff coaching and training in the use of all if CURE’s technology solutions.

Office Support

• Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs
• Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate

Education and Professional Development

• Ensures own professional development to enhance own competencies through self-assessment and/or formal performance appraisal on regular basis according to the hospital (and own) professional development plan;
• Maintains professional records that provide evidence of competency and lifelong learning.
• Identifies personal development and training needs and work with the supervisor to, help facilitate education and professional development where possible.
• Maintains a good quality learning environment that supports continuing professional development, creativity and being proactive.

Spiritual Ministry participation

• Participates in the hospital’s Spiritual Ministry programs.
• Attend chapel and departmental bible studies with staff (depending on weekly schedule)

EDUCATION/EXPERIENCE REQUIREMENTS

• Certificate or Diploma in Information Technology or Computer Science, or related field.
• Bachelor’s Degree in related field is an added advantage.
• Minimum of One (01) year experience in IT support, systems administration and information management in professional organization.

KNOWLEDGE, SKILLS AND ATTRIBUTES

• Strong knowledge of IT support, various operating systems (including Microsoft Windows and Linux)

• Troubleshooting: Serving as the first point of contact for employees experiencing technical issues with computers, printers, or software.
• Onboarding: Setting up workstations, accounts, and credentials for new hires.
• Training: Assisting staff with basic training on how to use company hardware or software (e.g., Microsoft Office, Slack, Zoom).
• Password Management: Resetting passwords and unlocking accounts in systems like Active Directory.
• Installations: Installing and configuring operating systems (Windows, macOS, Linux) and applications.
• Repairs: Performing basic hardware repairs (e.g., upgrading RAM, replacing hard drives) or coordinating repairs with external vendors.
• Updates: Ensuring all systems have the latest security patches and software updates.
• Inventory Management: Tracking IT assets, including laptops, monitors, cables, and software licenses.
• Connectivity: Troubleshooting local network issues (Wi-Fi, LAN) and internet connectivity.
• Backups: assisting with routine data backups to ensure company data is secure.
• Security: Monitoring antivirus software and reporting potential security breaches or phishing attempts to senior staff.
• Assist the IT Officer in providing hospital staff coaching and training in the use of all if CURE’s technology solutions.
• Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs
• Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate
• Ensures own professional development to enhance own competencies through self-assessment and/or formal performance appraisal on regular basis according to the hospital (and own) professional development plan;
• Maintains professional records that provide evidence of competency and lifelong learning.
• Identifies personal development and training needs and work with the supervisor to, help facilitate education and professional development where possible.
• Maintains a good quality learning environment that supports continuing professional development, creativity and being proactive.
• Participates in the hospital’s Spiritual Ministry programs.
• Attend chapel and departmental bible studies with staff (depending on weekly schedule)

• Strong knowledge of IT support, various operating systems (including Microsoft Windows and Linux)

• Certificate or Diploma in Information Technology or Computer Science, or related field.
• Bachelor’s Degree in related field is an added advantage.