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Vacancy title:
Lodge Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]
Jobs at:
Eleganciana Lodges
Deadline of this Job:
Wednesday, October 8 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Monday, October 6 2025, Base Salary: Not Disclosed
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Learn more about Eleganciana Lodges
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JOB DETAILS:
Key Responsibilities:
- Oversee daily lodge operations, including guest services, housekeeping, and facilities management, kitchen, maintenance & security
- Manage staff, including recruitment, training, scheduling, and performance monitoring.
- Ensure high standards of customer service, cleanliness, and safety throughout the lodge.
- Maintain inventory and manage budgets efficiently.
- Develop and implement strategies to enhance guest satisfaction and lodge profitability.
- Handle guest inquiries, complaints, and feedback professionally and promptly.
Minimum Qualifications and Experience:
- Minimum Grade 12 School Certificate with at least five (5) credits, including English and Mathematics
- A Diploma or Degree in Hospitality Management, Tourism, or a related field is highly desirable.
- Minimum of 3 years in a supervisory or managerial role within the hospitality industry; experience managing lodge operations is preferred.
- Strong leadership, communication, and organizational skills.
- Knowledge of hospitality software and booking systems is a plus.
- Ability to resolve guest complaints and ensure high levels of customer satisfaction.
- Understanding of health and safety regulations within the hospitality industry.
- Ability to work flexible hours, including weekends and holidays.
Required Application Documents:
- CV/Resume
- Cover Letter
- Certified copies of Degree/Diploma and Academic Transcripts
- Recommendation letter from previous workplace
- Certified Copy of Grade 12 Certificate
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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