Lodge Manager
2025-07-21T03:47:53+00:00
LanjiZ Management Consultants
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_8828/logo/LanjiZ%20Management%20Consultants.png
https://www.greatzambiajobs.com/jobs/
FULL_TIME
Nyimba, Eastern Province
Nyimba
10101
Zambia
Consulting
Management
2025-07-25T17:00:00+00:00
Zambia
8
Job Purpose
The Lodge Manager will oversee the daily operations of the lodge, ensuring that all departments work efficiently to deliver exceptional guest experiences. This role combines hands-on leadership with strategic planning to maintain high service standards, manage staff, drive revenue, and represent the lodge’s brand and vision as outlined by the Director.
Key Responsibilities
Operational Oversight
- Oversee all departments including front office, housekeeping, Food and Beverage, conferencing, and maintenance to ensure smooth operations.
- Assist to develop and enforce operational policies, service standards, and guest experience protocols.
- Maintain high standards of cleanliness, safety, and presentation across all facilities and public areas.
Guest Experience Management
- Ensure all guests receive outstanding service throughout their stay.
- Handle guest complaints and feedback professionally and ensure timely resolution.
- Monitor guest satisfaction scores and implement improvements to enhance the overall experience.
Financial and Business Management
- Manage budgets, control operational costs, and oversee lodge income and expenditure.
- Set room rates and pricing strategies in consultation with the Director.
- Prepare and present financial and performance reports, including Key Performance Indicators such as occupancy rates, revenue, and guest satisfaction.
Team Leadership and Human Resources
- Recruit, train, supervise, and evaluate all lodge staff in line with company standards.
- Foster a culture of teamwork, accountability, and service excellence.
- Ensure staff welfare needs are addressed and communicated to management.
- Lead performance appraisals, staff development, and team-building initiatives.
Sales and Marketing
- Develop and execute marketing strategies to increase visibility, bookings, and repeat business.
- Build partnerships with travel agents, tour operators, corporate clients, and local businesses.
- Maintain an active presence on hospitality platforms, social media, and booking sites.
Compliance and Risk Management
- Ensure full compliance with local laws, hospitality regulations, and health and safety standards.
- Conduct regular audits and risk assessments to maintain guest and staff safety.
- Liaise with suppliers and service providers to ensure quality and cost-effective operations.
Reporting & Communication
- Serve as the main liaison between staff and the Director, providing regular updates on operations and strategic initiatives.
- Represent the lodge in community and professional forums where necessary.
Required Qualifications & Experience
- Diploma or Higher Certificate in Hotel Management, Hospitality Business, or related field.
- Minimum 3–5 years of progressive management experience in a reputable lodge, resort, or hotel environment.
- Proven experience in managing teams, finances, and guest services in a hospitality setting.
Key Competencies
- Strong leadership and team management skills
- Excellent customer service and interpersonal skills
- Solid financial management and budgeting abilities
- Effective communication and negotiation skills
- Knowledge of hospitality marketing and sales strategies
- Proficient in Microsoft Office and hospitality management systems
- Ability to handle pressure and solve problems efficiently
- Valid driving license required
Operational Oversight Oversee all departments including front office, housekeeping, Food and Beverage, conferencing, and maintenance to ensure smooth operations. Assist to develop and enforce operational policies, service standards, and guest experience protocols. Maintain high standards of cleanliness, safety, and presentation across all facilities and public areas. Guest Experience Management Ensure all guests receive outstanding service throughout their stay. Handle guest complaints and feedback professionally and ensure timely resolution. Monitor guest satisfaction scores and implement improvements to enhance the overall experience. Financial and Business Management Manage budgets, control operational costs, and oversee lodge income and expenditure. Set room rates and pricing strategies in consultation with the Director. Prepare and present financial and performance reports, including Key Performance Indicators such as occupancy rates, revenue, and guest satisfaction. Team Leadership and Human Resources Recruit, train, supervise, and evaluate all lodge staff in line with company standards. Foster a culture of teamwork, accountability, and service excellence. Ensure staff welfare needs are addressed and communicated to management. Lead performance appraisals, staff development, and team-building initiatives. Sales and Marketing Develop and execute marketing strategies to increase visibility, bookings, and repeat business. Build partnerships with travel agents, tour operators, corporate clients, and local businesses. Maintain an active presence on hospitality platforms, social media, and booking sites. Compliance and Risk Management Ensure full compliance with local laws, hospitality regulations, and health and safety standards. Conduct regular audits and risk assessments to maintain guest and staff safety. Liaise with suppliers and service providers to ensure quality and cost-effective operations. Reporting & Communication Serve as the main liaison between staff and the Director, providing regular updates on operations and strategic initiatives. Represent the lodge in community and professional forums where necessary.
Strong leadership and team management skills Excellent customer service and interpersonal skills Solid financial management and budgeting abilities Effective communication and negotiation skills Knowledge of hospitality marketing and sales strategies Proficient in Microsoft Office and hospitality management systems Ability to handle pressure and solve problems efficiently Valid driving license required
Diploma or Higher Certificate in Hotel Management, Hospitality Business, or related field. Minimum 3–5 years of progressive management experience in a reputable lodge, resort, or hotel environment. Proven experience in managing teams, finances, and guest services in a hospitality setting.
JOB-687db869cd979
Vacancy title:
Lodge Manager
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
LanjiZ Management Consultants
Deadline of this Job:
Friday, July 25 2025
Duty Station:
Nyimba, Eastern Province | Nyimba | Zambia
Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about LanjiZ Management Consultants
LanjiZ Management Consultants jobs in Zambia
JOB DETAILS:
Job Purpose
The Lodge Manager will oversee the daily operations of the lodge, ensuring that all departments work efficiently to deliver exceptional guest experiences. This role combines hands-on leadership with strategic planning to maintain high service standards, manage staff, drive revenue, and represent the lodge’s brand and vision as outlined by the Director.
Key Responsibilities
Operational Oversight
- Oversee all departments including front office, housekeeping, Food and Beverage, conferencing, and maintenance to ensure smooth operations.
- Assist to develop and enforce operational policies, service standards, and guest experience protocols.
- Maintain high standards of cleanliness, safety, and presentation across all facilities and public areas.
Guest Experience Management
- Ensure all guests receive outstanding service throughout their stay.
- Handle guest complaints and feedback professionally and ensure timely resolution.
- Monitor guest satisfaction scores and implement improvements to enhance the overall experience.
Financial and Business Management
- Manage budgets, control operational costs, and oversee lodge income and expenditure.
- Set room rates and pricing strategies in consultation with the Director.
- Prepare and present financial and performance reports, including Key Performance Indicators such as occupancy rates, revenue, and guest satisfaction.
Team Leadership and Human Resources
- Recruit, train, supervise, and evaluate all lodge staff in line with company standards.
- Foster a culture of teamwork, accountability, and service excellence.
- Ensure staff welfare needs are addressed and communicated to management.
- Lead performance appraisals, staff development, and team-building initiatives.
Sales and Marketing
- Develop and execute marketing strategies to increase visibility, bookings, and repeat business.
- Build partnerships with travel agents, tour operators, corporate clients, and local businesses.
- Maintain an active presence on hospitality platforms, social media, and booking sites.
Compliance and Risk Management
- Ensure full compliance with local laws, hospitality regulations, and health and safety standards.
- Conduct regular audits and risk assessments to maintain guest and staff safety.
- Liaise with suppliers and service providers to ensure quality and cost-effective operations.
Reporting & Communication
- Serve as the main liaison between staff and the Director, providing regular updates on operations and strategic initiatives.
- Represent the lodge in community and professional forums where necessary.
Required Qualifications & Experience
- Diploma or Higher Certificate in Hotel Management, Hospitality Business, or related field.
- Minimum 3–5 years of progressive management experience in a reputable lodge, resort, or hotel environment.
- Proven experience in managing teams, finances, and guest services in a hospitality setting.
Key Competencies
- Strong leadership and team management skills
- Excellent customer service and interpersonal skills
- Solid financial management and budgeting abilities
- Effective communication and negotiation skills
- Knowledge of hospitality marketing and sales strategies
- Proficient in Microsoft Office and hospitality management systems
- Ability to handle pressure and solve problems efficiently
- Valid driving license required
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
All Jobs | QUICK ALERT SUBSCRIPTION
