Purpose of the Position:

The Lodge Receptionist will be responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and ensuring smooth front-office operations.

Key Responsibilities:

• Welcome guests warmly and professionally.
• Manage check-in and check-out procedures.
• Handle phone calls, guest inquiries, and reservations.
• Maintain accurate guest records and lodge registers.
• Coordinate with housekeeping and other departments to ensure guest comfort.
• Receive payments, issue receipts, and maintain cash records.
• Provide information about lodge services, local attractions, and transport.
• Ensure the reception area is clean, presentable, and organized.
• Report any issues or emergencies to management promptly.
• Maintain confidentiality and uphold lodge policies.

Required Qualifications and Skills:

• Grade 12 certificate (completed 2023–2025).
• Must reside in Chipata.
• Good communication and customer-service skills.
• Basic computer or smartphone literacy (email, WhatsApp, basic typing).
• Ability to speak English and at least one local language.
• Polite, neat, and well-presented.
• Honest, punctual, and reliable.

Working Hours:

Shift-based schedule, including weekends and public holidays.

• Welcome guests warmly and professionally.
• Manage check-in and check-out procedures.
• Handle phone calls, guest inquiries, and reservations.
• Maintain accurate guest records and lodge registers.
• Coordinate with housekeeping and other departments to ensure guest comfort.
• Receive payments, issue receipts, and maintain cash records.
• Provide information about lodge services, local attractions, and transport.
• Ensure the reception area is clean, presentable, and organized.
• Report any issues or emergencies to management promptly.
• Maintain confidentiality and uphold lodge policies.

• Good communication and customer-service skills.
• Basic computer or smartphone literacy (email, WhatsApp, basic typing).
• Ability to speak English and at least one local language.
• Polite, neat, and well-presented.
• Honest, punctual, and reliable.

• Grade 12 certificate (completed 2023–2025).
• Must reside in Chipata.