Vacancy title:
Multiple Jobs

[Type: FULL_TIME, Industry: Insurance, Category: Management]

Jobs at:
Onelife Assurance

Deadline of this Job:
Friday, May 16 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, May 9 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Onelife is a licensed long term (Life) insurance provider in Zambia. Regulated by the Pensions and Insurance Authority (PIA) OneLife specializes in Life and Health Insurance. OneLife requires, a versatile, dynamic, self-motivated, highly credible, and suitably qualified individuals to fill the vacant positions below.

1.) Individual Life Sales Manager (1) – Job Description Summary

• Develop competencies and processes required to create an effective and efficient sales organization
• Propose a commensurate commission structure that fosters and encourages increased productivity from the sales force and other distribution channel partners
• Manage direct sales agent KYC and other compliance matters
• Establish effective relationships and collaborations with other departments (Marketing, finance, Customer Services etc to address key business issues and opportunities
• Identify key distribution channel partners
• Partner with the Customer Care Manager & Business Relationship Manager in the development of key customer relationship management
• Coordinate with Business Development Managers to ensure pay point penetration strategies are in place and effectively support OneLife business and conversion processes
• Create and implement effective direct sales strategies and lead nationwide direct sales personnel toward achievement of corporate sales objectives.
• Ensure effective hiring, orientation, training, development and retention of sales and clinical education staff.
• Provide supervision through field visits, observations and measurement of results to include performance appraisals and salary reviews.
• Provide sales management, budget control, compensation programs and incentive planning.
• Proactively identify changes in delivery systems, and competitive pressures to develop and modify strategies and tactics accordingly.
• Prepare monthly, quarterly and annual sales forecasts.

• Qualification and Experience

• Grade 12 (or equivalent)
• Bachelor’ degree in Business field,
• Qualification in Insurance is an added advantage
• Proven record of previous sales and management of group life, credit life and group funeral experience are a must
• At least 5 years in experience in a similar insurance sales role

2) Group Risk Manger (1) – Job Description Summary

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling and gathering intelligence on renewal dates
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Using the Group risk pricing tool to make competitive quotes to prospects
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Collect and maintain KYC documentation for all clients
• On-going relationship building with all stakeholders (internal & external)
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholders.
• Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate after sales services.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Meet Group Life, Credit Life and Group Funeral annual budget
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Qualification and Experience

• Grade 12 (or equivalent)
• Bachelor’ degree in Business field
• Proven record of previous sales and management of group life, credit life and group funeral experience is a must
• At least 5 years in experience in a similar sales role

3) Individual Life Operations Manager (1) – Job Description Summary

• Oversee daily operations across the full policy lifecycle including onboarding, underwriting coordination, policy issuance, premium billing, alterations, customer service, renewals, and claims processing.
• Ensure timely and accurate screening of new business applications in line with underwriting guidelines and company standards.
• Lead the continuous improvement of operational workflows to reduce turnaround times and improve service levels.
• Manage, mentor, and develop a team of operations staff, ensuring clear KPIs and performance standards are met.
• Foster a culture of accountability, collaboration, and customer service excellence.
• Coordinate training and capacity building for team members to stay updated on systems, product changes, and regulatory developments.
• Work closely with internal departments such as underwriting, sales, IT, finance, and compliance to ensure seamless policy administration.
• Serve as a point of escalation for operational issues and work to resolve them effectively and efficiently.
• Maintain high levels of service quality and responsiveness to both internal and external stakeholders.
• Ensure adherence to all applicable regulations, internal policies, and industry best practices across all stages of the individual life insurance process.
• Proactively identify operational risks and implement effective controls and mitigation strategies.
• Oversee the use of administration systems and contribute to system enhancements where required.
• Prepare and analyze operational reports for management, identifying trends, issues, and opportunities for improvement.
• Collaborate with IT and business teams on processes, automation and digital transformation initiatives.

Qualification and Experience

• Bachelor’s degree in business, Insurance, Finance, or related field.
• Professional insurance qualification is a plus.
• Minimum 5–7 years of experience in life insurance operations, with at least 2 years in a management role.
• Strong knowledge of the retail life insurance value chain, including underwriting, policy servicing, and claims.
• Proven experience managing teams and driving process improvements.

4) Sales Executive (1) – Job Description Summary

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media to meet set sales targets
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Sales presentation to local and regional companies
• Sell the One Life products to agreed standards
• On-going relationship building with all stakeholders (internal & external)
• Attend corporate events for prospecting purposes
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholders.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Qualification and Experience

• Bachelor’ degree in Business field
• Proven record of previous sales and management experience is a must
• At least 3 years in experience in a similar sales role

Work Hours: 8

Experience: No Requirements

Level of Education: professional certificate

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Send your CV and Professional qualifications, scanned as one document before 16th May 2025, indicating on the subject line the role you are applying for and cc Careers@one.co.zm

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