Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Skyrock Labour Consultants is looking to hire on behalf of our client in the ICT Industry a seasoned, highly driven and experienced Business Development Manager and Technical Services Manager to lead its ICT Division, Sales and Marketing Team in Zambia. The ideal candidates will play a key role in driving B2B growth, managing public sector tendering, and Leading and managing pre-sales engineers, solution architects, implementation specialists, and support personnel. Below are stated the key responsibilities and requirements for each position: 1. Business Development Manager – ICT Division Key Responsibilities – Lead sales and marketing strategy. – Drive B2B growth across private and public sectors. – Oversee tendering and government procurement processes. – Manage client relationships and develop new business opportunities. – Use Zoho CRM (or equivalent) for sales tracking and reporting. – Provide regular reports to Regional Manager and Head Office. Requirements – Degree in Business, ICT, or Marketing (MBA is a plus). – Minimum 5 years’ experience in business development and team leadership. – Solid knowledge of B2B sales and tendering processes. – Proficient in Zoho CRM or other CRM tools. – Strong leadership and communication skills. 2. Technical Services Manager – ICT Division (Zambia) Key Responsibilities – Lead and manage pre-sales engineers, solution architects, implementation specialists, and support personnel. – Provide expert guidance in solution design, proposal development, and client-facing technical presentations. – Oversee technical delivery and post-sales support to ensure timely and high-quality service. – Align technical operations with ISO quality management systems and SOPs. – Collaborate with Head Office and regional offices to maintain delivery consistency and share best practices. – Serve as the primary technical interface with OEMs, technology vendors, and strategic partners. – Participate in vendor technical training and certification initiatives. – Support tender responses and government procurement processes. – Monitor and report on delivery KPIs, resource utilization, client satisfaction, and issue resolution. Ideal Candidate Profile – Degree in ICT, Engineering, Computer Science, or a related field. – Professional certifications (e.g., ITIL, ISO 9001, Microsoft, Cisco, VMware) are a strong advantage. – Minimum 5 years’ experience in ICT technical service delivery, with at least 2 years in a management role. – Strong understanding of pre-sales solution design, service delivery frameworks, and post-sales technical support. – Experience interfacing with OEMs, vendors, and technology partners. – Familiarity with ISO standards and service management best practices. – Proficient in CRM and ticketing systems, with strong reporting and documentation skills. – Effective leadership, communication, and cross-functional collaboration capabilities. • Candidates Meeting the above profiles can send their applications no later than 25th March 2025.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

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• Candidates Meeting the above profiles can send their applications no later than 25th March 2025.

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