Key Responsibilities

Front Office & Guest Service

Welcome and assist guests during check-in and checkout.

Manage room reservations, cancellations, and modifications.

Assist with late arrivals and early departures.

Night Audit & Financial Duties

Perform daily revenue reconciliation for all hotel departments.

Balance and post charges to guest accounts.

Verify and correct discrepancies in daily transactions.

Prepare night audit reports for management.

Close the day’s business and roll the system over to the next business day.

Administration & Reporting

Prepare daily front office reports (occupancy, arrivals, departures, in-house guests).

Update room status in coordination with the housekeeping department.

Maintain accurate records, logs, and documentation.

Qualifications & Experience

Certificate or Diploma in Hospitality, Business Administration, Accounting, or a related field.

Minimum of 1-year work experience in a similar role.

Experience in front office operations or accounting is an added advantage.

Proficiency in hotel-related computer systems and MS Office.

Strong numerical and analytical skills.

Skills & Competencies

Excellent communication and customer service skills.

Ability to work independently with minimal supervision.

High level of integrity and confidentiality.

Strong attention to detail.

Problem-solving and time management skills.

Accountability and customer-focused approach.

Reliability and punctuality.

Working Conditions

Willingness to work night shifts.

Ability to work independently during late hours.

Must demonstrate professionalism, alertness, and reliability.

• Welcome and assist guests during check-in and checkout.
• Manage room reservations, cancellations, and modifications.
• Assist with late arrivals and early departures.
• Perform daily revenue reconciliation for all hotel departments.
• Balance and post charges to guest accounts.
• Verify and correct discrepancies in daily transactions.
• Prepare night audit reports for management.
• Close the day’s business and roll the system over to the next business day.
• Prepare daily front office reports (occupancy, arrivals, departures, in-house guests).
• Update room status in coordination with the housekeeping department.
• Maintain accurate records, logs, and documentation.

• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• High level of integrity and confidentiality.
• Strong attention to detail.
• Problem-solving and time management skills.
• Accountability and customer-focused approach.
• Reliability and punctuality.

• Certificate or Diploma in Hospitality, Business Administration, Accounting, or a related field.
• Proficiency in hotel-related computer systems and MS Office.
• Strong numerical and analytical skills.