Officer, ERP Help Desk
2025-04-02T07:58:02+00:00
First Quantum Minerals Ltd
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_3010/logo/First%20Quantum%20Minerals%20Ltd.png
https://www.first-quantum.com/
FULL_TIME
Solwezi
Solwezi
10101
Zambia
Consulting
Management
2025-04-07T17:00:00+00:00
Zambia
8
At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
This role is part of the ERP Business Systems and Group Finance team who service our customers with direct Support, Training and implementations of Projects and process improvements and application management solutions.
This role will benefit those who seek to grow into a financial and systems role who like to take on new challenges to service customers in business, who possess great communications and service skills and are equipped with problem solving skill with using ERP and systems.
Experience
- A first point of contact on Support functions with a centralized helpdesk to cover a global time zone, primarily Level 1 and Level 2 functions
- To administer user access controls and access and access reviews
- Using their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolio
- Provide expert level of Sound business and technical support internally and externally, which may require troubleshooting, testing, reproducing, resolving, report authoring or optimizing, process review and improvement utilizing your business and financial strengths to assist the business and systems
- Vendor and management of issues that are escalated to vendors
- Perform other duties as required
- Follow internal and best practice controls to uphold Audit practices
- Travel as required
- Prioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines and ensure end user efficiency
- Adhoc work on other Group Projects as needed
- The role will also allow working on projects and improvements to improve user and business experience, expanding their portfolio and development
Qualifications and Experience
- Post Graduate or Tertiary Qualifications, Financial and Supply Chain or Engineering Qualifications preferred
- 2-3 years in Business or Supporting Business Roles, would be advantageous
- Proven Business Acumen knowledge
- MS office Suite, Helpdesk utilities, Reporting tools advantageous
- An ERP or business system will be advantageous
- Good understanding and skills in:
Business systems and business activity and transactional knowledge Problem solving and analytical skills Communication, negotiating and interpersonal skills
- Ability to prioritize and control workload arising from a broad user base.
- Ability to work constructively in a team environment.
- Strong customer focus and commitment to the provision of quality services.
- Team player
- Excellent communicator
A first point of contact on Support functions with a centralized helpdesk to cover a global time zone, primarily Level 1 and Level 2 functions To administer user access controls and access and access reviews Using their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolio Provide expert level of Sound business and technical support internally and externally, which may require troubleshooting, testing, reproducing, resolving, report authoring or optimizing, process review and improvement utilizing your business and financial strengths to assist the business and systems Vendor and management of issues that are escalated to vendors Perform other duties as required Follow internal and best practice controls to uphold Audit practices Travel as required Prioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines and ensure end user efficiency Adhoc work on other Group Projects as needed The role will also allow working on projects and improvements to improve user and business experience, expanding their portfolio and development
Business systems and business activity and transactional knowledge Problem solving and analytical skills Communication, negotiating and interpersonal skills Ability to prioritize and control workload arising from a broad user base. Ability to work constructively in a team environment. Strong customer focus and commitment to the provision of quality services. Team player Excellent communicator
Post Graduate or Tertiary Qualifications, Financial and Supply Chain or Engineering Qualifications preferred 2-3 years in Business or Supporting Business Roles, would be advantageous Proven Business Acumen knowledge MS office Suite, Helpdesk utilities, Reporting tools advantageous An ERP or business system will be advantageous Good understanding and skills in:
JOB-67ecee0a32c78
Vacancy title:
Officer, ERP Help Desk
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
First Quantum Minerals Ltd
Deadline of this Job:
Monday, April 7 2025
Duty Station:
Solwezi | Solwezi | Zambia
Summary
Date Posted: Wednesday, April 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
This role is part of the ERP Business Systems and Group Finance team who service our customers with direct Support, Training and implementations of Projects and process improvements and application management solutions.
This role will benefit those who seek to grow into a financial and systems role who like to take on new challenges to service customers in business, who possess great communications and service skills and are equipped with problem solving skill with using ERP and systems.
Experience
- A first point of contact on Support functions with a centralized helpdesk to cover a global time zone, primarily Level 1 and Level 2 functions
- To administer user access controls and access and access reviews
- Using their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolio
- Provide expert level of Sound business and technical support internally and externally, which may require troubleshooting, testing, reproducing, resolving, report authoring or optimizing, process review and improvement utilizing your business and financial strengths to assist the business and systems
- Vendor and management of issues that are escalated to vendors
- Perform other duties as required
- Follow internal and best practice controls to uphold Audit practices
- Travel as required
- Prioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines and ensure end user efficiency
- Adhoc work on other Group Projects as needed
- The role will also allow working on projects and improvements to improve user and business experience, expanding their portfolio and development
Qualifications and Experience
- Post Graduate or Tertiary Qualifications, Financial and Supply Chain or Engineering Qualifications preferred
- 2-3 years in Business or Supporting Business Roles, would be advantageous
- Proven Business Acumen knowledge
- MS office Suite, Helpdesk utilities, Reporting tools advantageous
- An ERP or business system will be advantageous
- Good understanding and skills in:
Business systems and business activity and transactional knowledge Problem solving and analytical skills Communication, negotiating and interpersonal skills
- Ability to prioritize and control workload arising from a broad user base.
- Ability to work constructively in a team environment.
- Strong customer focus and commitment to the provision of quality services.
- Team player
- Excellent communicator
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
Job application procedure
To apply for this job please visit firstquantum.wd3.myworkdayjobs.com.
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