People & Culture Manager
2025-07-28T10:31:31+00:00
Tongabezi Trust School
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Simonga, Livingstone
Livingstone
10101
Zambia
Education, and Training
Human Resources
2025-08-10T17:00:00+00:00
Zambia
8
The Opportunity:
The People and Culture Manager plays a central role in fostering a positive and inclusive work and learning environment. The People and Culture Manager will lead and direct staff recruitment, retention and engagement, implement organisational policies, advise on and oversee performance management, and lead routine human resource functions. This position will ensure alignment of employee wellbeing initiatives with organisational values and strategic direction.
Qualifications & Experience:
- Bachelor’s degree in Human Resources Management, Business Administration, or a related field
- Master’s Degree added advantage
- Membership with the Zambia Institute of Human Resource Management (ZIHRM) is mandatory
- Minimum of 5 years of HR experience, including at least 2 years in a managerial role.
- Excellent interpersonal, communication, and leadership skills
- High level of integrity, confidentiality, and emotional intelligence
- Experience with safeguarding policies and donor-funded program operations is a strong advantage
- Ability to work independently but also as a strong member of a team.
- Strong understanding of Zambian labour laws
- Proficient with Microsoft Office – Word, Excel, PowerPoint, Teams, etc
- Good written and verbal communication skills in English
- Excellent organisational skills and the ability to prioritise work effectively
- Strong problem-solving skills and professional initiative
- Willingness to relocate to Livingstone
Key Responsibilities:
Recruitment and Staffing
- Develop and execute recruitment strategies and systems which attract talent and also align with organisational recruitment policies, practices, values and vision
- Lead transparent and inclusive recruitment and onboarding processes in consultation with other staff and managers based on departmental needs
Employee Wellbeing & Management
- Bridge management and employee relations by addressing demands, grievances, or other issues.
- Manage the diversity, equality, and inclusion values and practices
- Promote positive health and well-being
- Develop and implement performance appraisal systems.
- Provide support and coaching to managers and employees on performance improvement strategies
- Support line Managers to lead on disciplinary processes and ensure that they comply with internal policies and procedures and national legislation
- Consider opportunities to strengthen employee engagement
- Work with SLT to conduct an annual pay review process and make recommendations to the pay review panel
- Conduct regular benchmarking and reviews to ensure organisational pay and benefits remain competitive
Values & Culture
- Promote a positive and inclusive work environment
- Serve as a values ambassador across the organisation. Identify opportunities for how we can do even better to live by our core values
- Ensure that our core values are embedded across all our operations – including hiring, performance management, and professional development.
- Promote an inclusive, participatory work environment – create a sense of belonging among all colleagues and partners, respecting and celebrating differences across the organization.
Training and Development
- Identify training needs and organise relevant development programs
- Ensure that a strong, cost-effective Continued Professional Development programme is in place, which supports career development at all levels
- Build and maintain a culture of learning and improvement, providing support and opportunities for individuals and teams to develop and be empowered
- Support the development of leadership capability and confidence
Policy Development and Compliance
- Develop and update HR policies and procedures, including staff policies and employee handbooks
- Ensure the HR systems and processes reflect current best practice, meet the needs of staff, volunteers and managers and align with organisational values
- Ensure compliance with local labour laws and industry regulations
HR Administration & Planning
- Ensure that all staff contracts are up to date and registered with the labour office as applicable
- Ensure that all staff documents and files are up to date
- Ensure that all staff have up-to-date job descriptions that accurately reflect roles and responsibilities
- Oversee and manage employee leave processes, including annual, sick, maternity, and compassionate leave, ensuring accurate tracking, compliance with Zambian labour laws, and timely communication with staff and managers
- Provide reports on activity as required by the CEO or Board of Governors
- Contribute proactively to the development and delivery of all areas of the strategic plan and organisation-wide work, including workforce planning, sustainability, digital developments, HR matters, policies and procedures, and organisational development
- Work in close partnership with other members of SLT to ensure effective and seamless service development, delivery and reporting
Recruitment and Staffing Develop and execute recruitment strategies and systems which attract talent and also align with organisational recruitment policies, practices, values and vision Lead transparent and inclusive recruitment and onboarding processes in consultation with other staff and managers based on departmental needs Employee Wellbeing & Management Bridge management and employee relations by addressing demands, grievances, or other issues. Manage the diversity, equality, and inclusion values and practices Promote positive health and well-being Develop and implement performance appraisal systems. Provide support and coaching to managers and employees on performance improvement strategies Support line Managers to lead on disciplinary processes and ensure that they comply with internal policies and procedures and national legislation Consider opportunities to strengthen employee engagement Work with SLT to conduct an annual pay review process and make recommendations to the pay review panel Conduct regular benchmarking and reviews to ensure organisational pay and benefits remain competitive Values & Culture Promote a positive and inclusive work environment Serve as a values ambassador across the organisation. Identify opportunities for how we can do even better to live by our core values Ensure that our core values are embedded across all our operations – including hiring, performance management, and professional development. Promote an inclusive, participatory work environment – create a sense of belonging among all colleagues and partners, respecting and celebrating differences across the organization. Training and Development Identify training needs and organise relevant development programs Ensure that a strong, cost-effective Continued Professional Development programme is in place, which supports career development at all levels Build and maintain a culture of learning and improvement, providing support and opportunities for individuals and teams to develop and be empowered Support the development of leadership capability and confidence Policy Development and Compliance Develop and update HR policies and procedures, including staff policies and employee handbooks Ensure the HR systems and processes reflect current best practice, meet the needs of staff, volunteers and managers and align with organisational values Ensure compliance with local labour laws and industry regulations HR Administration & Planning Ensure that all staff contracts are up to date and registered with the labour office as applicable Ensure that all staff documents and files are up to date Ensure that all staff have up-to-date job descriptions that accurately reflect roles and responsibilities Oversee and manage employee leave processes, including annual, sick, maternity, and compassionate leave, ensuring accurate tracking, compliance with Zambian labour laws, and timely communication with staff and managers Provide reports on activity as required by the CEO or Board of Governors Contribute proactively to the development and delivery of all areas of the strategic plan and organisation-wide work, including workforce planning, sustainability, digital developments, HR matters, policies and procedures, and organisational development Work in close partnership with other members of SLT to ensure effective and seamless service development, delivery and reporting
Bachelor’s degree in Human Resources Management, Business Administration, or a related field Master’s Degree added advantage Membership with the Zambia Institute of Human Resource Management (ZIHRM) is mandatory Minimum of 5 years of HR experience, including at least 2 years in a managerial role. Excellent interpersonal, communication, and leadership skills High level of integrity, confidentiality, and emotional intelligence Experience with safeguarding policies and donor-funded program operations is a strong advantage Ability to work independently but also as a strong member of a team. Strong understanding of Zambian labour laws Proficient with Microsoft Office – Word, Excel, PowerPoint, Teams, etc Good written and verbal communication skills in English Excellent organisational skills and the ability to prioritise work effectively Strong problem-solving skills and professional initiative Willingness to relocate to Livingstone
JOB-6887518397caf
Vacancy title:
People & Culture Manager
[Type: FULL_TIME, Industry: Education, and Training, Category: Human Resources]
Jobs at:
Tongabezi Trust School
Deadline of this Job:
Sunday, August 10 2025
Duty Station:
Simonga, Livingstone | Livingstone | Zambia
Summary
Date Posted: Monday, July 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Opportunity:
The People and Culture Manager plays a central role in fostering a positive and inclusive work and learning environment. The People and Culture Manager will lead and direct staff recruitment, retention and engagement, implement organisational policies, advise on and oversee performance management, and lead routine human resource functions. This position will ensure alignment of employee wellbeing initiatives with organisational values and strategic direction.
Qualifications & Experience:
- Bachelor’s degree in Human Resources Management, Business Administration, or a related field
- Master’s Degree added advantage
- Membership with the Zambia Institute of Human Resource Management (ZIHRM) is mandatory
- Minimum of 5 years of HR experience, including at least 2 years in a managerial role.
- Excellent interpersonal, communication, and leadership skills
- High level of integrity, confidentiality, and emotional intelligence
- Experience with safeguarding policies and donor-funded program operations is a strong advantage
- Ability to work independently but also as a strong member of a team.
- Strong understanding of Zambian labour laws
- Proficient with Microsoft Office – Word, Excel, PowerPoint, Teams, etc
- Good written and verbal communication skills in English
- Excellent organisational skills and the ability to prioritise work effectively
- Strong problem-solving skills and professional initiative
- Willingness to relocate to Livingstone
Key Responsibilities:
Recruitment and Staffing
- Develop and execute recruitment strategies and systems which attract talent and also align with organisational recruitment policies, practices, values and vision
- Lead transparent and inclusive recruitment and onboarding processes in consultation with other staff and managers based on departmental needs
Employee Wellbeing & Management
- Bridge management and employee relations by addressing demands, grievances, or other issues.
- Manage the diversity, equality, and inclusion values and practices
- Promote positive health and well-being
- Develop and implement performance appraisal systems.
- Provide support and coaching to managers and employees on performance improvement strategies
- Support line Managers to lead on disciplinary processes and ensure that they comply with internal policies and procedures and national legislation
- Consider opportunities to strengthen employee engagement
- Work with SLT to conduct an annual pay review process and make recommendations to the pay review panel
- Conduct regular benchmarking and reviews to ensure organisational pay and benefits remain competitive
Values & Culture
- Promote a positive and inclusive work environment
- Serve as a values ambassador across the organisation. Identify opportunities for how we can do even better to live by our core values
- Ensure that our core values are embedded across all our operations – including hiring, performance management, and professional development.
- Promote an inclusive, participatory work environment – create a sense of belonging among all colleagues and partners, respecting and celebrating differences across the organization.
Training and Development
- Identify training needs and organise relevant development programs
- Ensure that a strong, cost-effective Continued Professional Development programme is in place, which supports career development at all levels
- Build and maintain a culture of learning and improvement, providing support and opportunities for individuals and teams to develop and be empowered
- Support the development of leadership capability and confidence
Policy Development and Compliance
- Develop and update HR policies and procedures, including staff policies and employee handbooks
- Ensure the HR systems and processes reflect current best practice, meet the needs of staff, volunteers and managers and align with organisational values
- Ensure compliance with local labour laws and industry regulations
HR Administration & Planning
- Ensure that all staff contracts are up to date and registered with the labour office as applicable
- Ensure that all staff documents and files are up to date
- Ensure that all staff have up-to-date job descriptions that accurately reflect roles and responsibilities
- Oversee and manage employee leave processes, including annual, sick, maternity, and compassionate leave, ensuring accurate tracking, compliance with Zambian labour laws, and timely communication with staff and managers
- Provide reports on activity as required by the CEO or Board of Governors
- Contribute proactively to the development and delivery of all areas of the strategic plan and organisation-wide work, including workforce planning, sustainability, digital developments, HR matters, policies and procedures, and organisational development
- Work in close partnership with other members of SLT to ensure effective and seamless service development, delivery and reporting
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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