Q U A L I F I C A T I O N S A N D E X P E R I E N C E

Minimum Required Qualifications and Experience:

• Grade 12 Certificate
• Diploma in Social Sciences, Counselling, or HIV/AIDS Training
• Project Management training
• At least 3 years of relevant experience

Desirable Qualifications and Experience:

• Degree in Project Management, Public Health, or Communication
• 5 years of experience in similar work

T E C H N I C A L A N D B E H A V I O U R A L C O M P E T E N C I E S

• Accountability & Adaptability
• Good Communication skills
• Respect for Varied Backgrounds
• Innovative Problem-Solving
• Planning & organizing
• Professional Conduct
• Results Orientation
• Team Collaboration

K E Y P E R F O R M A N C E A R E A S

• Coordinate client management for ongoing and new ART clients (Tx_Curr and Tx_New)
• Identify and address barriers to appointment adherence.
• Disseminate educational materials at facility and community levels.
• Monitor and support quality counselling to promote treatment retention.
• Collaborate with peer educators and community-based staff on client linkage and retention strategies.
• Ensure all clients diagnosed in the community are linked to care promptly.
• Provide professional, confidential, and non-judgmental counselling before and after HIV testing.
• Conduct risk and IPV assessments.
• Guide clients in making informed health decisions and connect them to further support where needed.
• Educate individuals and groups on HIV, TB, ARVs, adherence, and viral load monitoring.
• Case Identification: Strengthen targeted testing approaches and client flow processes to enhance identification of HIV-positive clients.
• Initiation: Work closely with clinical teams to ensure timely ART initiation by addressing referral bottlenecks and facilitating immediate linkage to treatment
• Retention: Maintain updated appointment records, track early and missed visits, and conduct pre-appointment follow-ups through phone calls or home visits
• Analyze client behavior trends and use appointment tracking tools to plan targeted follow-up for those at risk of loss to follow-up.
• Collaborate with technical teams using daily line-lists and data reviews to address care cascade gaps and implement innovative retention strategies.
• Ensure that all client interactions, services, and outcomes are fully and accurately documented in paper-based registers and electronic systems in real-time.
• Track ART collection trends and implement defaulter tracing protocols to promptly reconnect clients who miss scheduled pickups.
• Conduct routine verification of linkage and reconnection data, focusing on clients classified under MISAP (Missed Appointment) and IIT (Interruption in Treatment) categories.
• Strengthening bi-directional referral networks between community-based services and health facilities to ensure continuity of care.
• Prepare, analyze, and submit weekly and monthly retention, linkage, and defaulter management reports to the HTS Coordinator and M&E team.
• Participate in facility data review meetings to identify service delivery gaps and recommend evidence-based interventions.
• Support quality improvement initiatives by using monitoring data to drive client-centered service enhancements.
• Mentor and coach Lay and Retention counsellors and on proper documentation and reporting standards to ensure consistent data quality across service delivery points.
• Maintain and routinely update client locator tools and appointment management trackers, both manually and electronically, to ensure seamless client follow-up.
• Submit complete and accurate statistical updates to the Line Manager and M&E Officer by the 15th of each month.
• Collaborate closely with the M&E team to generate, validate, and file all required project reports, including MMR (Monthly Monitoring Reports), HTS (HIV Testing Services) reports, and Professional Counsellor (PC) reports.
• Review data for consistency and completeness, flagging discrepancies and working with relevant teams to resolve data quality issues promptly.
• Support preparation for internal and external data quality assessments (DQAs) and program audits by ensuring that all service delivery records are audit ready.
• Participate in regular facility data review and feedback sessions to improve service delivery strategies based on client trends and program performance.
• Build the capacity of Lay and Retention counsellors, CBHSPs, and other frontline workers on proper data entry, confidentiality standards, and ethical reporting practices.
• Demonstrate initiative, reliability, and professionalism always.
• Work independently while maintaining accountability to team objectives.

• Coordinate client management for ongoing and new ART clients (Tx_Curr and Tx_New)
• Identify and address barriers to appointment adherence.
• Disseminate educational materials at facility and community levels.
• Monitor and support quality counselling to promote treatment retention.
• Collaborate with peer educators and community-based staff on client linkage and retention strategies.
• Ensure all clients diagnosed in the community are linked to care promptly.
• Provide professional, confidential, and non-judgmental counselling before and after HIV testing.
• Conduct risk and IPV assessments.
• Guide clients in making informed health decisions and connect them to further support where needed.
• Educate individuals and groups on HIV, TB, ARVs, adherence, and viral load monitoring.
• Case Identification: Strengthen targeted testing approaches and client flow processes to enhance identification of HIV-positive clients.
• Initiation: Work closely with clinical teams to ensure timely ART initiation by addressing referral bottlenecks and facilitating immediate linkage to treatment
• Retention: Maintain updated appointment records, track early and missed visits, and conduct pre-appointment follow-ups through phone calls or home visits
• Analyze client behavior trends and use appointment tracking tools to plan targeted follow-up for those at risk of loss to follow-up.
• Collaborate with technical teams using daily line-lists and data reviews to address care cascade gaps and implement innovative retention strategies.
• Ensure that all client interactions, services, and outcomes are fully and accurately documented in paper-based registers and electronic systems in real-time.
• Track ART collection trends and implement defaulter tracing protocols to promptly reconnect clients who miss scheduled pickups.
• Conduct routine verification of linkage and reconnection data, focusing on clients classified under MISAP (Missed Appointment) and IIT (Interruption in Treatment) categories.
• Strengthening bi-directional referral networks between community-based services and health facilities to ensure continuity of care.
• Prepare, analyze, and submit weekly and monthly retention, linkage, and defaulter management reports to the HTS Coordinator and M&E team.
• Participate in facility data review meetings to identify service delivery gaps and recommend evidence-based interventions.
• Support quality improvement initiatives by using monitoring data to drive client-centered service enhancements.
• Mentor and coach Lay and Retention counsellors and on proper documentation and reporting standards to ensure consistent data quality across service delivery points.
• Maintain and routinely update client locator tools and appointment management trackers, both manually and electronically, to ensure seamless client follow-up.
• Submit complete and accurate statistical updates to the Line Manager and M&E Officer by the 15th of each month.
• Collaborate closely with the M&E team to generate, validate, and file all required project reports, including MMR (Monthly Monitoring Reports), HTS (HIV Testing Services) reports, and Professional Counsellor (PC) reports.
• Review data for consistency and completeness, flagging discrepancies and working with relevant teams to resolve data quality issues promptly.
• Support preparation for internal and external data quality assessments (DQAs) and program audits by ensuring that all service delivery records are audit ready.
• Participate in regular facility data review and feedback sessions to improve service delivery strategies based on client trends and program performance.
• Build the capacity of Lay and Retention counsellors, CBHSPs, and other frontline workers on proper data entry, confidentiality standards, and ethical reporting practices.
• Demonstrate initiative, reliability, and professionalism always.
• Work independently while maintaining accountability to team objectives.

• Accountability & Adaptability
• Good Communication skills
• Respect for Varied Backgrounds
• Innovative Problem-Solving
• Planning & organizing
• Professional Conduct
• Results Orientation
• Team Collaboration

• Grade 12 Certificate
• Diploma in Social Sciences, Counselling, or HIV/AIDS Training
• Project Management training
• At least 3 years of relevant experience

Desirable Qualifications and Experience:

• Degree in Project Management, Public Health, or Communication
• 5 years of experience in similar work