Programs Optimization Associate
2025-08-19T14:27:51+00:00
Greenlight Planet Zambia
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_4528/logo/Greenlight%20Planet.png
https://www.greenlightplanet.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Engineering Services
Admin & Office
2025-09-01T17:00:00+00:00
Zambia
8
What you would be expected to do:
Sun King – Internal: Handling CRM Administrative activities
- Creation/editing of users, SMS setups, archiving of inactive users, and HUB-related Field Sales Executive issues as requested
- CRM-related technical activities
- Escalation and follow-ups on the resolution of field sales executives selling apps, CRM error messages, and technical problems.
- Suggests software improvements or process changes
- Raise tickets to the Tech Development Team and follow up on resolution
- Escalating work tools issues and helping resolve them
- Formulate mechanisms to improve common requests.
- Customer Facing: Ensuring a great customer experience
- Handle program escalations and provide timely feedback/solutions.
- Provide field assistance to EB Sales Team
- Management of MDM platforms
- Ensure proper configuration of PAYG Agent and customer phones
Field visits
- Ensures field visits are done monthly at least.
- Collect feedback from Agents, area business, and Regional Managers on issues faced in the field
- Report feedback and ensure closure and follow-ups are acted upon.
- Cross-functional teamwork: Project Management
- Work with other departments to ensure their requests are attended to by taking front-line initiative in pilots/projects assigned.
- Create a detailed project plan tracking the progress of project activities and tasks
- Document project shortcomings and learnings for closer follow-up
- Work closely with Program Optimization Managers to ensure effective and efficient project execution.
- Improvements: Owning and Improving Processes (current and future)
- Creating/documenting detailed processes and producing comprehensive reports based on any assignment to ensure proper checks.
- Administer surveys to expedite process alignments.
- New product/software piloting, reporting, and implementation.
- New product testing both in the office and in the field. He/She will be tasked with ensuring all
- Design presentations, data visualizations, and dashboards for strategic planning and project executions.
You might be a strong candidate if you:
- Have a bachelor’s degree or its equivalent.
- Possess at least 2 years’ experience with a proven track record of maintaining records and interacting with different systems and tools.
- Having knowledge and experience in operational tools such as Google Sheets, Slides, and Apps Script would be an added advantage.
- Possessing project management skills and any certification or its equivalent will be an added advantage.
- Have excellent people person skills and the ability to work with stakeholders with different working styles, priorities, and communication styles.
- Demonstrated excellent time management skills in terms of workload balancing and gave feedback to queries of colleagues.
- Are able to evaluate prioritization of tasks and projects on the go and work on high-impact, low-effort items first. Multitasking is key.
- Have problem-solving ability and a fix-what’s-broken mindset—strategic thinking, innovation, and action.
- Possess excellent attention to detail, and know that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
- Possess excellent issue-tracking and resolution skills, IT skills, and advanced computer skills.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
Sun King – Internal: Handling CRM Administrative activities Creation/editing of users, SMS setups, archiving of inactive users, and HUB-related Field Sales Executive issues as requested CRM-related technical activities Escalation and follow-ups on the resolution of field sales executives selling apps, CRM error messages, and technical problems. Suggests software improvements or process changes Raise tickets to the Tech Development Team and follow up on resolution Escalating work tools issues and helping resolve them Formulate mechanisms to improve common requests. Customer Facing: Ensuring a great customer experience Handle program escalations and provide timely feedback/solutions. Provide field assistance to EB Sales Team Management of MDM platforms Ensure proper configuration of PAYG Agent and customer phones Field visits Ensures field visits are done monthly at least. Collect feedback from Agents, area business, and Regional Managers on issues faced in the field Report feedback and ensure closure and follow-ups are acted upon. Cross-functional teamwork: Project Management Work with other departments to ensure their requests are attended to by taking front-line initiative in pilots/projects assigned. Create a detailed project plan tracking the progress of project activities and tasks Document project shortcomings and learnings for closer follow-up Work closely with Program Optimization Managers to ensure effective and efficient project execution. Improvements: Owning and Improving Processes (current and future) Creating/documenting detailed processes and producing comprehensive reports based on any assignment to ensure proper checks. Administer surveys to expedite process alignments. New product/software piloting, reporting, and implementation. New product testing both in the office and in the field. He/She will be tasked with ensuring all Design presentations, data visualizations, and dashboards for strategic planning and project executions.
Have a bachelor’s degree or its equivalent. Possess at least 2 years’ experience with a proven track record of maintaining records and interacting with different systems and tools. Having knowledge and experience in operational tools such as Google Sheets, Slides, and Apps Script would be an added advantage. Possessing project management skills and any certification or its equivalent will be an added advantage. Have excellent people person skills and the ability to work with stakeholders with different working styles, priorities, and communication styles. Demonstrated excellent time management skills in terms of workload balancing and gave feedback to queries of colleagues. Are able to evaluate prioritization of tasks and projects on the go and work on high-impact, low-effort items first. Multitasking is key. Have problem-solving ability and a fix-what’s-broken mindset—strategic thinking, innovation, and action. Possess excellent attention to detail, and know that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks. Possess excellent issue-tracking and resolution skills, IT skills, and advanced computer skills.
JOB-68a489e781ed7
Vacancy title:
Programs Optimization Associate
[Type: FULL_TIME, Industry: Engineering Services, Category: Admin & Office]
Jobs at:
Greenlight Planet Zambia
Deadline of this Job:
Monday, September 1 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Greenlight Planet Zambia
Greenlight Planet Zambia jobs in Zambia
JOB DETAILS:
What you would be expected to do:
Sun King – Internal: Handling CRM Administrative activities
- Creation/editing of users, SMS setups, archiving of inactive users, and HUB-related Field Sales Executive issues as requested
- CRM-related technical activities
- Escalation and follow-ups on the resolution of field sales executives selling apps, CRM error messages, and technical problems.
- Suggests software improvements or process changes
- Raise tickets to the Tech Development Team and follow up on resolution
- Escalating work tools issues and helping resolve them
- Formulate mechanisms to improve common requests.
- Customer Facing: Ensuring a great customer experience
- Handle program escalations and provide timely feedback/solutions.
- Provide field assistance to EB Sales Team
- Management of MDM platforms
- Ensure proper configuration of PAYG Agent and customer phones
Field visits
- Ensures field visits are done monthly at least.
- Collect feedback from Agents, area business, and Regional Managers on issues faced in the field
- Report feedback and ensure closure and follow-ups are acted upon.
- Cross-functional teamwork: Project Management
- Work with other departments to ensure their requests are attended to by taking front-line initiative in pilots/projects assigned.
- Create a detailed project plan tracking the progress of project activities and tasks
- Document project shortcomings and learnings for closer follow-up
- Work closely with Program Optimization Managers to ensure effective and efficient project execution.
- Improvements: Owning and Improving Processes (current and future)
- Creating/documenting detailed processes and producing comprehensive reports based on any assignment to ensure proper checks.
- Administer surveys to expedite process alignments.
- New product/software piloting, reporting, and implementation.
- New product testing both in the office and in the field. He/She will be tasked with ensuring all
- Design presentations, data visualizations, and dashboards for strategic planning and project executions.
You might be a strong candidate if you:
- Have a bachelor’s degree or its equivalent.
- Possess at least 2 years’ experience with a proven track record of maintaining records and interacting with different systems and tools.
- Having knowledge and experience in operational tools such as Google Sheets, Slides, and Apps Script would be an added advantage.
- Possessing project management skills and any certification or its equivalent will be an added advantage.
- Have excellent people person skills and the ability to work with stakeholders with different working styles, priorities, and communication styles.
- Demonstrated excellent time management skills in terms of workload balancing and gave feedback to queries of colleagues.
- Are able to evaluate prioritization of tasks and projects on the go and work on high-impact, low-effort items first. Multitasking is key.
- Have problem-solving ability and a fix-what’s-broken mindset—strategic thinking, innovation, and action.
- Possess excellent attention to detail, and know that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
- Possess excellent issue-tracking and resolution skills, IT skills, and advanced computer skills.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
All Jobs | QUICK ALERT SUBSCRIPTION
